Ms Office
Muhammad Kamran Shah
IT Professional
Karachi,Central
Overview
2
2
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Senior Technical Support Specialist
Q System
Karachi
10.2021 - Current
Core Responsibilities:
- Installation and troubleshooting of Network related hardware/software
- Manage Network and system Remotely.
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Network & other Printer & Scanner Troubleshooting.
- Follow road map and written instructions to repair a fault or set up a system within the timeline.
- Domain Joinin create profile.
- Email Configuration on PC and Mobile. (Android & iPhones)
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Respond within agreed time limits to call-outs.
- Rapidly establish a good working relationship with customers and other professionals.
- CCTV Configurations, troubleshooting & fault tracing.
IT-Assistant System Support
Medicare Cardiac & General Hospital Jinnah Medical & Dental College
Karachi
07.2021 - 10.2021
Core Responsibilities:
- Installing and configuring computer hardware operating systems and applications.
- Basic knowledge of Monitoring and maintaining computer systems and networks.
- Basic knowledge of troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Installation software, operating system.
- Installation and troubleshooting of Network Printers.
- Basic knowledge purchasing/Searching
- Network cabling & Switching and troubleshooting.
- CCTV: Installation, configuration, software troubleshooting and cable tracing.
IT-Officer
Indus TV Network
Karachi
01.2013 - 06.2013
Core Responsibilities:
- Installing and configuring computer hardware operating systems and applications.
- Troubleshooting computer systems and networks.
- Troubleshooting system and network problems and solving hardware or software faults.
- Installation software, operating system. (Ms. Office 2007 & Windows7)
- Printers Installation & troubleshooting.
- Basic knowledge purchasing/Searching
- Network cabling & Switching and troubleshooting.
Computer Lab Assistant
Newport’s Institute
Karachi
08.2011 - 09.2012
Responsibilities:
- All Systems monitoring.
- Maintain Inventory records.
- Installation and troubleshooting.
- Hardware & Network troubleshooting.
- IT equipment repairing and maintenance through vendor.
Education
Bachelor of Science - Information Technology
Indus Public College
Gulshan E Iqbal, Karachi 10.2019 - Current
Skills
Windows 7/8/10 and XP professional Client Operating SystemsExperience with Windows XP / Windows 7/8/10Good knowledge in Active directory, DNS and DHCPTroubleshooting Hardware and Software solutionsHardware and Network troubleshootingInstalling CCTV Camera troubleshooting and supportInstalling new hardware (printers, computer workstations, etc)Setting up user accounts, permissions and passwords
Certification
Cisco CCNA Training Certification
Software
Adobe Photoshop
Interests
Networking
Timeline
Senior Technical Support Specialist
Q System
10.2021 - Current
IT-Assistant System Support
Medicare Cardiac & General Hospital Jinnah Medical & Dental College
07.2021 - 10.2021
Bachelor of Science - Information Technology
Indus Public College
10.2019 - Current
IT-Officer
Indus TV Network
01.2013 - 06.2013
Computer Lab Assistant
Newport’s Institute
08.2011 - 09.2012