Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
Generic

Muhammad Kamran Shah

IT Professional
Karachi,Central

Overview

2
2
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
2
2
Languages

Work History

Senior Technical Support Specialist

Q System
Karachi
10.2021 - Current

Core Responsibilities:

  • Installation and troubleshooting of Network related hardware/software
  • Manage Network and system Remotely.
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults
  • Network & other Printer & Scanner Troubleshooting.
  • Follow road map and written instructions to repair a fault or set up a system within the timeline.
  • Domain Joinin create profile.
  • Email Configuration on PC and Mobile. (Android & iPhones)
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time
  • Respond within agreed time limits to call-outs.
  • Rapidly establish a good working relationship with customers and other professionals.
  • CCTV Configurations, troubleshooting & fault tracing.

IT-Assistant System Support

Medicare Cardiac & General Hospital Jinnah Medical & Dental College
Karachi
07.2021 - 10.2021

Core Responsibilities:

  • Installing and configuring computer hardware operating systems and applications.
  • Basic knowledge of Monitoring and maintaining computer systems and networks.
  • Basic knowledge of troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Installation software, operating system.
  • Installation and troubleshooting of Network Printers.
  • Basic knowledge purchasing/Searching
  • Network cabling & Switching and troubleshooting.
  • CCTV: Installation, configuration, software troubleshooting and cable tracing.

IT-Officer

Indus TV Network
Karachi
01.2013 - 06.2013

Core Responsibilities:

  • Installing and configuring computer hardware operating systems and applications.
  • Troubleshooting computer systems and networks.
  • Troubleshooting system and network problems and solving hardware or software faults.
  • Installation software, operating system. (Ms. Office 2007 & Windows7)
  • Printers Installation & troubleshooting.
  • Basic knowledge purchasing/Searching
  • Network cabling & Switching and troubleshooting.

Computer Lab Assistant

Newport’s Institute
Karachi
08.2011 - 09.2012

Responsibilities:

  • All Systems monitoring.
  • Maintain Inventory records.
  • Installation and troubleshooting.
  • Hardware & Network troubleshooting.
  • IT equipment repairing and maintenance through vendor.

Education

Bachelor of Science - Information Technology

Indus Public College
Gulshan E Iqbal, Karachi
10.2019 - Current

Skills

Windows 7/8/10 and XP professional Client Operating Systemsundefined

Certification

Cisco CCNA Training Certification

Software

Ms Office

Adobe Photoshop

Interests

Networking

Timeline

Senior Technical Support Specialist

Q System
10.2021 - Current

IT-Assistant System Support

Medicare Cardiac & General Hospital Jinnah Medical & Dental College
07.2021 - 10.2021

Bachelor of Science - Information Technology

Indus Public College
10.2019 - Current

IT-Officer

Indus TV Network
01.2013 - 06.2013

Computer Lab Assistant

Newport’s Institute
08.2011 - 09.2012
Muhammad Kamran ShahIT Professional