CRM
Muhammad Junaid Younas
Manager Driver Safety & Fleet Licensing
Islamabad
Summary
With over 3 years of experience in managing driver monitoring and safety programs, as well as overseeing licensing and registration processes, I possess a proven track record of success in ensuring compliance with federal, state, and local regulations. I am adept at developing and implementing policies and procedures to optimize fleet operations, while reducing costs and minimizing risks. My exceptional communication and leadership skills enable me to build strong relationships with stakeholders at all levels of the organization, ensuring seamless coordination of all aspects of fleet management.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Safety & Fleet Licensing Administrator
Compliance Wizard Inc
Calgary, Canada
10.2019 - Current
- Monitor and manage driver performance to ensure compliance with company policies and regulations.
- Develop and implement driver training programs to promote safe driving practices and reduce accidents.
- Manage fleet registration, licensing, and insurance requirements, ensuring compliance with state and federal regulations.
- Develop and maintain relationships with regulatory agencies, insurance providers, and other key stakeholders to ensure compliance with all regulatory requirements.
- Implement and maintain driver compliance tracking systems to monitor compliance with hours of service regulations and other safety requirements.
- Work closely with fleet managers to identify opportunities for optimization of fleet operations, reducing costs and improving efficiency.
- Conduct regular audits of fleet operations to identify areas for improvement and develop action plans to address identified issues.
- Participate in the development of budgets for fleet operations and oversee spending to ensure compliance with budgetary requirements.
Operations Manager, Customer Experience
ATWICS Group
Islamabad
03.2018 - 09.2021
- Led a team of 20+ customer service representatives, ensuring that all customer inquiries and issues were handled promptly and effectively.
- Developed and implemented customer service policies and procedures, resulting in a 20% reduction in customer complaints and a 10% increase in customer satisfaction ratings.
- Conducted regular customer feedback surveys and used the data to identify areas for improvement in the customer experience.
- Worked closely with cross-functional teams to identify and implement process improvements to enhance the customer experience.
- Developed and implemented training programs to improve the customer service skills of team members.
- Oversaw the development and maintenance of customer service software systems, ensuring that they were optimized to meet the needs of the business and customers.
Education
Master of Science - Computer Science
F.U.U.A.S.T Islamabad
Islamabad 03.2015 - 03.2017
Skills
Strong knowledge of DOT and FMCSA regulations
Excellent communication and leadership skills
Proficient in MS Office Suite and fleet management software
Highly organized and detail-oriented
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Proficient in MS Office Suite and CRM software
Software
Salesforce
MS Suit
MS Office
Timeline
Safety & Fleet Licensing Administrator
Compliance Wizard Inc
10.2019 - Current
Operations Manager, Customer Experience
ATWICS Group
03.2018 - 09.2021
Master of Science - Computer Science
F.U.U.A.S.T Islamabad
03.2015 - 03.2017