Muhammad Junaid Khalid

• Managing workflow of Four teams:
• Accounts Receivable
• Book Keeping
• Customer Success
• Sales
• Handle any escalations from client.
• Maintain healthy client relationship as account manager.
• Ensure all SLA's are met.
• Ensuring smooth communication within internal departments.
• Reporting and coordination with higher management.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Devised and implemented processes and procedures to streamline operations.
• Demos to potential clients on usability and functions of EHR
• Managing practice management system and ensuring all order sets are updated.
• Managing billing cycle and chases any payments stuck in pipeline on behalf of client during onboarding period.
• Frequently inspected production environments to verify proper deployment from DEV and IT team

• Created employee schedules to align coverage with forecasted demands.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Collaborate effectively with cross-functional teams and influence key stakeholders at different levels of organization.

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Responded to all escalations from client.
• Ensure smooth workflow of department by implementing cultural harmony among team and motivated team spirit.
• Handled any disputes with NHS and Interpreters regarding late payments and interpreter's punctuality.
• 
  

• Respond to customer queries in a timely and accurate way, via phone, email, or chat.

• Identify customer needs and help customers in troubleshooting and using specific features.

• Maintain client testimonials and surveys from corporate customers.

• Analyze and report product malfunctions (for example, by testing/troubleshooting different scenarios or impersonating users) .

• Inform customers about the new software updates, features, and functionalities and follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share it with Product, Sales, and Marketing teams.

• Track pipeline of customer testimonial.

• Handling data accuracy among various banks in US for S&P clients.

• Ensuring of meeting all deadlines and KPI's are met and exceeded.

• S&P Employee of the Month

• In-house training to department for business writing related to financial news.

• Maintaining data integrity and confidentiality for customer's while reporting any data related to banks in US on interest bearing products.

• Acting as book keeper and ensuring all books of accounts are updated.
• Took part in procurement process.
• Maintaining all store ledgers
• Ensuring all data on ERP is updated.

• Worked with Accounts, HR and Marketing team.
• Assisting managers in gathering data for competitive analysis.
• Assisted HR manager in shortlisting candidates and aid recruitment process.
• Assisted in organizing annual functions and client dinners.
• Updating the CEO's planner and record books for the sales.