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Hi, I’m
Muhammad Jawwad Khan
Educational Management & Credit Card Operations
Karachi
Summary
Dynamic and result-oriented professional with 16+ years of experience in educational management, supervision, administration and credit card operations. Provides confidential support to senior and high-level officials to ensure compliance with organization objectives and collaborates well with all organizational level.
Overview
16
years of professional experience
1
Certificate
9
years of post-secondary education
3
Languages
Work History
THE ILM FOUNDATIONKarachi
Deputy Head of Department
03.2012 - 10.2022
Job overview
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Developed engaging and effective curriculum for students aged 11 to 17 with SLOs to achieve objectives.
- Prepared variety of different written communications, reports and documents.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Managed organization website, Learning Management System, ERP, Google Workspace and social media platforms.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored organization inventory to keep stock levels and databases updated.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Reported to Programs Director.
Pak-Qatar Family Takaful LimitedKarachi
Takaful Consultant
07.2009 - 07.2010
Job overview
- Acted as intermediary at branch between clients and company.
- Gathered information from clients, assessing their takaful needs and risk profile.
- Built and maintained ongoing relationships with clients including scheduling and attending meetings and understanding nature of clients' businesses or lives.
- Researched company's policies and negotiating with underwriters to find most suitable takaful plan for clients at best price.
- Advised clients on risk management, and helped to devise new ways to mitigate risks in halal way.
- Built strong relationships with clients visiting branch.
- Used coordination and planning skills to achieve results according to schedule.
- Reported to Group Head Consumer Sales.
The Royal Bank of ScotlandKarachi
Portfolio & Settlement Officer
06.2007 - 02.2009
Job overview
- Made settlement payment to different acquirer bank against daily credit cards' local and international spending after thorough reconciliation.
- Processed Pay Orders against credit cards to different branches via email and also to correspondence address via courier.
- Transferred funds into customer's personal accounts against credit cards.
- All processing, redemption & reconciliation of Reward points which customers earned against their spending.
- Reconciliation of write-off & recovery accounts of all credit cards' customers.
- Making payment to different merchants against services provided for credit cards customer.
- Resolved customers' queries on Complaint Management System within Turn Around Time (TAT).
- Entertained customer requests on Request Management System within Turn Around Time (TAT).
- Coordination with different departments internally & with different banks and organizations via email.
- Developed rebalancing strategies to minimize risk exposures.
- Reported to Head of Portfolio Accounting & Settlement.
Askari Bank LimitedKarachi
Authorization Officer
03.2005 - 05.2007
Job overview
- Performed job responsibilities in call center based on 24/7 environment.
- Credit Cards activation.
- Blocking of cards on request i.e. Lost, stolen and suspend etc.
- Processing of Referral approval, Balance Transfer and Cash approval.
- Monitored all real time transactions to reduce fraudulent activities.
- Enhanced customers' credit limits on temporary basis.
- Direct dealing with customers & merchants nationwide and worldwide to provide immediate solution of their problems.
- Direct dealing with MasterCard International (MCI) regarding system / network related issues.
- Reported to Manager Authorization.
Limton Innovative SystemsKarachi
Sales Coordinator
03.2004 - 03.2005
Job overview
- E-correspondence.
- Coordination between sales team & clients.
- Making Sales Report, Mailshots, Quotations, Reminders, Payment Reminders & Letters.
- Generating Invoices & Purchase Orders.
- Participation in Exhibitions & different Tenders.
- Updating clientele.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Reported to Manager Sales
Education
Pakistan Institute of ManagementKarachi, Pakistan
Professional Diploma from Project Management
01.2017 - 05.2017
Pakistan Institute of Modern StudiesIslamabad, Pakistan
Professional Diploma from Accounting & Finance
03.2008 - 03.2009
University Of KarachiKarachi, Pakistan
Master of Commerce from Finance
07.2005 - 07.2007
University Overview
"2.76" GPA
University of KarachiKarachi, Pakistan
Bachelor of Commerce from Accounting And Finance
03.2002 - 03.2004
University Overview
"1st" Class
DJ Science CollegeKarachi, Pakistan
Higher Secondary School Certificate from Engineering (Pre-Engineering)
09.1999 - 09.2001
University Overview
"B" Grade
Aamir Secondary SchoolKarachi, Pakistan
Secondary School Certificate from Science
05.1997 - 05.1999
University Overview
"A-One" Grade
Skills
Staff management
undefinedTimeline
Pakistan Institute of Management
Professional Diploma from Project Management
01.2017 - 05.2017
Deputy Head of Department
THE ILM FOUNDATION
03.2012 - 10.2022
IELTS (7.0 Band)
07-2010
Takaful Consultant
Pak-Qatar Family Takaful Limited
07.2009 - 07.2010
Pakistan Institute of Modern Studies
Professional Diploma from Accounting & Finance
03.2008 - 03.2009
Portfolio & Settlement Officer
The Royal Bank of Scotland
06.2007 - 02.2009
University Of Karachi
Master of Commerce from Finance
07.2005 - 07.2007
Authorization Officer
Askari Bank Limited
03.2005 - 05.2007
Sales Coordinator
Limton Innovative Systems
03.2004 - 03.2005
University of Karachi
Bachelor of Commerce from Accounting And Finance
03.2002 - 03.2004
DJ Science College
Higher Secondary School Certificate from Engineering (Pre-Engineering)
09.1999 - 09.2001
Aamir Secondary School
Secondary School Certificate from Science
05.1997 - 05.1999
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Publisher
Microsoft Access
Accomplishments
- Supervised team of 24 staff members (13 field staff in multiple cities) in The ILM Foundation.
- Launched online management system for staff & volunteers, Facebook-Workplace, Google Forms/Classroom/Workspace, Moodle-LMS, Odoo-ERP and social media pages in The ILM Foundation.
- Awarded “Certificate of Achievement” as Officer of the Quarter in The Royal Bank of Scotland Limited in December, 2008.
- Joined as Officer Grade-III but promoted to “Officer Grade-II” in Askari Bank Limited in April, 2007.
Affiliations
- Project Management Institute
Certification
IELTS (7.0 Band)
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
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