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Hi, I’m
Muhammad Jawwad Khan
Educational Management & Credit Card Operations
Karachi
Summary
Dynamic and result-oriented professional with 16+ years of experience in educational management, supervision, administration and credit card operations. Provides confidential support to senior and high-level officials to ensure compliance with organization objectives and collaborates well with all organizational level.
Overview
16
years of professional experience
1
Certificate
9
years of post-secondary education
3
Languages
Work History
THE ILM FOUNDATIONKarachi
Deputy Head of Department
03.2012 - 10.2022
Job overview
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Developed engaging and effective curriculum for students aged 11 to 17 with SLOs to achieve objectives.
- Prepared variety of different written communications, reports and documents.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Managed organization website, Learning Management System, ERP, Google Workspace and social media platforms.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored organization inventory to keep stock levels and databases updated.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Reported to Programs Director.
Pak-Qatar Family Takaful LimitedKarachi
Takaful Consultant
07.2009 - 07.2010
Job overview
- Acted as intermediary at branch between clients and company.
- Gathered information from clients, assessing their takaful needs and risk profile.
- Built and maintained ongoing relationships with clients including scheduling and attending meetings and understanding nature of clients' businesses or lives.
- Researched company's policies and negotiating with underwriters to find most suitable takaful plan for clients at best price.
- Advised clients on risk management, and helped to devise new ways to mitigate risks in halal way.
- Built strong relationships with clients visiting branch.
- Used coordination and planning skills to achieve results according to schedule.
- Reported to Group Head Consumer Sales.
The Royal Bank of ScotlandKarachi
Portfolio & Settlement Officer
06.2007 - 02.2009
Job overview
- Made settlement payment to different acquirer bank against daily credit cards' local and international spending after thorough reconciliation.
- Processed Pay Orders against credit cards to different branches via email and also to correspondence address via courier.
- Transferred funds into customer's personal accounts against credit cards.
- All processing, redemption & reconciliation of Reward points which customers earned against their spending.
- Reconciliation of write-off & recovery accounts of all credit cards' customers.
- Making payment to different merchants against services provided for credit cards customer.
- Resolved customers' queries on Complaint Management System within Turn Around Time (TAT).
- Entertained customer requests on Request Management System within Turn Around Time (TAT).
- Coordination with different departments internally & with different banks and organizations via email.
- Developed rebalancing strategies to minimize risk exposures.
- Reported to Head of Portfolio Accounting & Settlement.
Askari Bank LimitedKarachi
Authorization Officer
03.2005 - 05.2007
Job overview
- Performed job responsibilities in call center based on 24/7 environment.
- Credit Cards activation.
- Blocking of cards on request i.e. Lost, stolen and suspend etc.
- Processing of Referral approval, Balance Transfer and Cash approval.
- Monitored all real time transactions to reduce fraudulent activities.
- Enhanced customers' credit limits on temporary basis.
- Direct dealing with customers & merchants nationwide and worldwide to provide immediate solution of their problems.
- Direct dealing with MasterCard International (MCI) regarding system / network related issues.
- Reported to Manager Authorization.
Limton Innovative SystemsKarachi
Sales Coordinator
03.2004 - 03.2005
Job overview
- E-correspondence.
- Coordination between sales team & clients.
- Making Sales Report, Mailshots, Quotations, Reminders, Payment Reminders & Letters.
- Generating Invoices & Purchase Orders.
- Participation in Exhibitions & different Tenders.
- Updating clientele.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Reported to Manager Sales
Education
Pakistan Institute of ManagementKarachi, Pakistan
Professional Diploma from Project Management
01.2017 - 05.2017
Pakistan Institute of Modern StudiesIslamabad, Pakistan
Professional Diploma from Accounting & Finance
03.2008 - 03.2009
University Of KarachiKarachi, Pakistan
Master of Commerce from Finance
07.2005 - 07.2007
University Overview
"2.76" GPA
University of KarachiKarachi, Pakistan
Bachelor of Commerce from Accounting And Finance
03.2002 - 03.2004
University Overview
"1st" Class
DJ Science CollegeKarachi, Pakistan
Higher Secondary School Certificate from Engineering (Pre-Engineering)
09.1999 - 09.2001
University Overview
"B" Grade
Aamir Secondary SchoolKarachi, Pakistan
Secondary School Certificate from Science
05.1997 - 05.1999
University Overview
"A-One" Grade
Skills
Staff management
Goals and performance
Operations
Budgeting
Project Management
Teamwork and Collaboration
Networking and relationship building
Process improvements
Group facilitation and presentations
Public Relations
Management reporting
Volunteer management
Public Relations
Stakeholder management
Curriculum development
Credit card operations
Timeline
Pakistan Institute of Management
Professional Diploma from Project Management
01.2017 - 05.2017
Deputy Head of Department
THE ILM FOUNDATION
03.2012 - 10.2022
IELTS (7.0 Band)
07-2010
Takaful Consultant
Pak-Qatar Family Takaful Limited
07.2009 - 07.2010
Pakistan Institute of Modern Studies
Professional Diploma from Accounting & Finance
03.2008 - 03.2009
Portfolio & Settlement Officer
The Royal Bank of Scotland
06.2007 - 02.2009
University Of Karachi
Master of Commerce from Finance
07.2005 - 07.2007
Authorization Officer
Askari Bank Limited
03.2005 - 05.2007
Sales Coordinator
Limton Innovative Systems
03.2004 - 03.2005
University of Karachi
Bachelor of Commerce from Accounting And Finance
03.2002 - 03.2004
DJ Science College
Higher Secondary School Certificate from Engineering (Pre-Engineering)
09.1999 - 09.2001
Aamir Secondary School
Secondary School Certificate from Science
05.1997 - 05.1999
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Publisher
Microsoft Access
Accomplishments
- Supervised team of 24 staff members (13 field staff in multiple cities) in The ILM Foundation.
- Launched online management system for staff & volunteers, Facebook-Workplace, Google Forms/Classroom/Workspace, Moodle-LMS, Odoo-ERP and social media pages in The ILM Foundation.
- Awarded “Certificate of Achievement” as Officer of the Quarter in The Royal Bank of Scotland Limited in December, 2008.
- Joined as Officer Grade-III but promoted to “Officer Grade-II” in Askari Bank Limited in April, 2007.
Affiliations
- Project Management Institute
Certification
IELTS (7.0 Band)
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.
Volunteering
- Worked as “Content Developer for K-12 students (Geography, History & Social Science) in the e-Learning Department” of Ilm-o-Amal Association, Karachi-Pakistan from January, 2011 to January, 2016.
- Contributed voluntarily in “Child Development Program” at SOS Children’s Villages, Karachi-Pakistan from January, 2011 to May, 2011.
Hobbies & Interests
- Volunteering & community involvement.
- Reading & writing.
- Learning Languages.
- Photography.
- Travel.
- Sports.
Courses & Workshops
- Completed “Developing Human Resource & Administrative Policy Manual Course” successfully from Pakistan Institute of Management (PIM) in August-2017.
- Attended workshop on “Concept & Storytelling” organized by Educational Resource Development Center (ERDC) in March-2017.
- Attended workshop on “eLearning for Schools in the Digital Age” organized by Teachers’ Resource Center (TRC) in December-2013.
- Attended workshop on “Designing Multiple Choice & Constructed Response Questions” organized by Teachers’ Resource Center (TRC) in October-2013.