Muhammad Hassan Ghafoor
Islamabad
Summary
Accomplished Quality Engineer skilled in leading testing practices in fast-paced commercial environments. Identified quality assurance weaknesses and implemented robust solutions. Engaged and motivated multidisciplinary teams to achieve quality KPIs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Software Quality Assurance Engineer
Emumba
10.2022 - Current
- Led the migration of a major functionality from the old application to the new application, overseeing all aspects of quality assurance throughout the entire project lifecycle.
- Test various aspects of chatbots such as conversational flow, response accuracy, natural language understanding (NLU), and integration with backend systems.
- Engaged with customers to derive proof of concepts (POCs) and gather feedback, effectively resolving their concerns and incorporating their suggestions into the development and testing process.
- Oversee the creation of comprehensive test plans and strategies tailored to meet the precise needs of each project, ensuring maximum coverage and efficiency in testing procedures.
- Effectively manage hot fix releases within tight timeframes, orchestrating rapid and efficient testing, validation, and deployment procedures to address critical issues promptly.
- Demonstrated strong presentation skills and a deep understanding of the product's capabilities, contributing to successful client meetings and product demonstrations.
Software Quality Assurance Engineer
CARE
08.2022 - 10.2024
- Develop and execute test cases, test plans, and test scripts specifically tailored for chatbot functionality.
- Document and communicate test findings, recommendations, and improvements to relevant stakeholders.
Education
Bachelor of Science - Electrical Engineering
NUST
2022
Skills
- Test Planning and Documentation
- Defect Management
- Functional Testing
- Automation Testing using JAVA
- Serenity & Cucumber Framework
- Bug Tracking in Assembla
- Functional Testing
- API Testing using Postman
Certification
- AWS Certified Cloud Practitioner
- Java Programming
- Generative AI for Everyone
Accomplishments
- Initiated and pioneered the practice of conducting sessions on emerging QA technologies within the company, fostering a culture of continuous learning and professional development among team members.
- Recognized for outstanding contributions and dedication to quality assurance with the award of "Employer of the Month" on two separate occasions, reflecting a consistent commitment to excellence and leadership within the organization.
- Played a key role in the testing of a chatbot feature, resulting in its successful implementation and launch, ultimately enhancing customer engagement and satisfaction. This effort contributed to the company's strategic goals of improving customer service and streamlining communication channels.
Languages
Urdu
Native language
English
Upper intermediate
B2
Timeline
Software Quality Assurance Engineer
Emumba
10.2022 - Current
Software Quality Assurance Engineer
CARE
08.2022 - 10.2024
Bachelor of Science - Electrical Engineering
NUST
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