Muhammad Hamza Zaheer
Karachi,Sindh
Summary
Dedicated and motivated Cloud Support Engineer with one year of hands-on experience in providing technical assistance and resolving cloud infrastructure issues. Proficient in troubleshooting, analyzing, and optimizing cloud-based systems, ensuring seamless operations for clients. Skilled in offering timely solutions, collaborating with cross-functional teams, and delivering exceptional customer support. Possesses a solid understanding of cloud technologies, including Cloudways' ThunderStack—an optimized hosting stack comprising a hybrid server setup with Apache and Nginx, caching mechanisms like Varnish Cache, Redis, and Memcached, and managed cloud infrastructure offering scalability, security, and performance enhancements. Committed to continuous learning and professional development in the ever-evolving field of cloud technologies.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Cloud Support Engineer
Cloudways Ltd.
Karachi, Sindh
01.2023 - Current
As a Cloud Support Engineer, I am the primary point of contact for end-users, providing support via chat and ticketing systems.
- Proficient in troubleshooting website issues such as verifying DNS records and analyzing error logs for effective issue resolution.
- Experience with various networking protocols, including HTTP/S, TCP/IP, SMTP, SSL, SSH, and SFTP.
- Skilled in troubleshooting different web development platforms like WordPress, Magento, Laravel, and Custom PHP applications.
- Capable of effectively escalating complex issues to the appropriate teams for prompt resolution.
- Adeptly managing inquiries via chat systems to ensure a positive brand image, address customer concerns, and deliver comprehensive assistance.
- In-depth knowledge of the web-stack, encompassing technologies such as Apache, Nginx, Varnish, MySQL, Memcached, Redis, PHP-FPM, and PHP.
- Proficiency in utilizing Linux commands for various system operations.
Education
Bachelor of Science - Electrical
Karachi Institute of Economics and Technology
Karachi, Pakistan 09.2013 - 12.2018
Skills
- Issue diagnosis and resolution
- Issue escalation
- ZenDesk
- Troubleshooting Wordpress, Laravel, Node, PHP and Magento applications
- Wordpress and Magento optimization
- Critical Thinking
Languages
English
Intermediate
Urdu
Fluent
Certification
- Introduction to Programming using Python - Certificate URL: https://www.sololearn.com/Certificate/1073-5946306/pdf/
- Introduction to Cybersecurity - Certificate URL: https://www.credly.com/badges/c5f0c915-15f0-4bca-bc1b-9481b84f60ab?source=linked_in_profile
- Cybersecurity Essentials - Certificate URL: https://www.credly.com/badges/b937cee2-5a71-46f7-bfd1-38d42b02c652/linked_in_profile
- Python (Beyond the Basics) - Certificate URL: https://10pearlsuniversity.org/view-certificate?cid=10PUC-8268f675054f7b6d604b35ab6a2a754adc4dae8eb6508ebc59594680
- NDG Linux Unhatched from Cisco Network Academy - Certificate URL: https://www.linkedin.com/posts/muhammad-hamza-zaheer-26026b155_ndg-linux-unhatched-course-in-the-cisco-networking-activity-6922092296481964032-QjIF?utm_source=share&utm_medium=member_desktop
Timeline
Cloud Support Engineer
Cloudways Ltd.
01.2023 - Current
Bachelor of Science - Electrical
Karachi Institute of Economics and Technology
09.2013 - 12.2018
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