Muhammad Hammad Khan
Customer Service Representative And Sales Executive
Lahore,Pakistan
Summary
I've mostly worked in Customer Services and in high pressure environments but recently I've grown apart from customer services , I've shifted my focus to Sales, Cold Calling and more Technical support oriented roles. I would love to work for a company that can utilize my capabilities and my skills in such a way that makes me grow as an individual while increasing the value of my employer at the same time. I'm always eager to learn new things and I always seek opportunities to grow wherever I can. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of post-secondary education
2
2
Languages
Work History
Account Executive
Motive (KeepTruckin)
Lahore, Pakistan
- Assisting B2b clients on calls, emails and chat
- Assisting American Fleet Management companies in understanding the ELD mandate
- Assisting commercial drivers on keeping their logs and staying complaint with FMCSA and DOT Rules
- Using Salesforce, Jira and confluence
- Assisting users on getting setup with ELD installation guides and onboarding processes
- Maintaining KPIs (CSAT, AHT, QA, queue occupancy) well above the required average.
- Executed successful sales strategies to convert leads into customers.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Admin
Have Only Positive Expectations
Lahore, Pakistan
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
Customer Service Representative
IBEX Global - The Resource Group
Lahore, Pakistan
- Being an intermediary between the workforce and the Management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Support Representative
Mindbridge Private
Lahore, Pakistan
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Connected with customers to address questions and resolve issues through phone and email.
Customer Service Specialist
BullsEye
Lahore, Pakistan
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
Education
Bachelor's - Media Studies
Punjab University
Lahore 04.2019 - Current
Matriculation - Computer Science
MQ Foundation High School
05.2013 - 05.2015
F.S.C - Pre- Engineering
Punjab Group of Colleges
Lahore 05.2016 - 05.2018
Skills
Cold Calling B2B and B2C
undefinedTimeline
Bachelor's - Media Studies
Punjab University
04.2019 - Current
F.S.C - Pre- Engineering
Punjab Group of Colleges
05.2016 - 05.2018
Matriculation - Computer Science
MQ Foundation High School
05.2013 - 05.2015
Account Executive
Motive (KeepTruckin)
Admin
Have Only Positive Expectations
Customer Service Representative
IBEX Global - The Resource Group
Customer Support Representative
Mindbridge Private
Customer Service Specialist
BullsEye
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