MUHAMMAD HAMDULLAH YOUSAF
Customer Service
Lahore, Punjab,PB
Summary
As a seasoned customer support specialist committed to enhancing your brand's interactions. With over 5 years of experience and having successfully completed over 50 projects across various industries, I bring a wealth of knowledge and a results-driven approach to your business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
CSR Manager
The Saddlebarn
02.2023 - Current
- Mentained best customer service experience with zendesk.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
Customer Service Executive
National Sports ID
06.2024 - Current
- Managing customer support efficiently
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Support Team Lead
GCS Knives
01.2024 - Current
- Supervising a seasoned Customer support team, imparting expert guidance, mentorship, and crafting intricate SOPs
- Helped increasing the customer satisfaction to generate more sales and better reviews
- Managing Google Ads.
Customer Support Representative
KATS Technologies
10.2022 - 09.2023
- Managed disputes and refunds efficiently
- Answered customer queries in timely manner for better understanding
- Managed appointments for technical teams.
Customer Service Representative
Mindbridge
07.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor's degree in Business Administration -
Superior University
01.2017 - 05.2021
Skills
Shopify Management
Languages
Urdu
Native language
English
Proficient
C2
Traveling
I love to explore new places.
Timeline
Customer Service Executive
National Sports ID
06.2024 - Current
Customer Support Team Lead
GCS Knives
01.2024 - Current
CSR Manager
The Saddlebarn
02.2023 - Current
Customer Support Representative
KATS Technologies
10.2022 - 09.2023
Customer Service Representative
Mindbridge
07.2020 - 07.2022
Bachelor's degree in Business Administration -
Superior University
01.2017 - 05.2021
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