MUHAMMAD HAMDULLAH YOUSAF
Customer Service
Lahore, Punjab,PB
Summary
As a seasoned customer support specialist committed to enhancing your brand's interactions. With over 5 years of experience and having successfully completed over 50 projects across various industries, I bring a wealth of knowledge and a results-driven approach to your business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
CSR Manager
The Saddlebarn
02.2023 - Current
- Mentained best customer service experience with zendesk.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
Customer Service Executive
National Sports ID
06.2024 - Current
- Managing customer support efficiently
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Support Team Lead
GCS Knives
01.2024 - Current
- Supervising a seasoned Customer support team, imparting expert guidance, mentorship, and crafting intricate SOPs
- Helped increasing the customer satisfaction to generate more sales and better reviews
- Managing Google Ads.
Customer Support Representative
KATS Technologies
10.2022 - 09.2023
- Managed disputes and refunds efficiently
- Answered customer queries in timely manner for better understanding
- Managed appointments for technical teams.
Customer Service Representative
Mindbridge
07.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor's degree in Business Administration -
Superior University
01.2017 - 05.2021
Skills
Shopify Management
Google Ads
Merchant Centre
Staff Training and Development
Friendly, Positive Attitude
Sales Support
Call Center Operations
Feedback Delivery
CRM software knowledge
Report Generation
Team Development
Quality Assurance
MS Office
Workforce Management
Customer Relationship Management (CRM)
Customer Service
Inventory Management
Financial Reporting
Administrative Management
Phone and Email Etiquette
Business Administration
Languages
Urdu
Native language
English
Proficient
C2
Traveling
I love to explore new places.
Timeline
Customer Service Executive
National Sports ID
06.2024 - Current
Customer Support Team Lead
GCS Knives
01.2024 - Current
CSR Manager
The Saddlebarn
02.2023 - Current
Customer Support Representative
KATS Technologies
10.2022 - 09.2023
Customer Service Representative
Mindbridge
07.2020 - 07.2022
Bachelor's degree in Business Administration -
Superior University
01.2017 - 05.2021