Reading Books
Muhammad Farooq Choudhry
Sales Manager
Karachi
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Sales and Marketing Manager
Plastic World Ltd.
Karachi
10.2018 - 09.2022
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
Area Sales Manager
Eternal Group of Industries
Karachi
02.2017 - 12.2018
- Built lasting relationships with clients through outstanding customer service interactions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Area Sales Manager
Alif Industries
Karachi
01.2016 - 12.2016
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Customer Relationship Manager
Zaka Sons
Karachi
11.2011 - 12.2015
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Liaised between customers and organization with particular focus on working with sales department.
- Created training guides and in-person and online training courses to improve customer user experience in Powerpoint.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assistant Manager
Habib Bank Ltd.
Karachi
10.2007 - 01.2010
- Managed a high volume workload within a deadline-driven environment. Resolved an average of 600 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Phone Banking Officer
Standard Chartered Bank Pakistan Ltd.
Karachi
10.2004 - 09.2007
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Handled over 100 incoming telephone calls, emails and chat requests.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Outlet Manager
Rizwan Beyg (Fashion Designer)
Karachi
12.2003 - 12.2004
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 4 employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal Clothes stock.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Accountancy - Accounting
04.1996 - 10.2002
No Degree - Accounting And Finance
04.2001 -
No Degree - Science Education
04.2001 -
High School Diploma -
07.1996 - 12.1997
- Received Scholarship, also monthly Stipend for educational expenses.
- Also Worked as a Trainee Instructor during completion of Course.
Skills
Sales team supervision
Closing strategies
Relationship building
Lead qualification
Territory Management
Sales Reporting
Sales presentations
Extensive personal network
Interests
Listening Social & Political Content thru Lectures / Interviews
Health Science & personal Hygiene
Timeline
Sales and Marketing Manager - Plastic World Ltd.
10.2018 - 09.2022
Area Sales Manager - Eternal Group of Industries
02.2017 - 12.2018
Area Sales Manager - Alif Industries
01.2016 - 12.2016
Customer Relationship Manager - Zaka Sons
11.2011 - 12.2015
Assistant Manager - Habib Bank Ltd.
10.2007 - 01.2010
Phone Banking Officer - Standard Chartered Bank Pakistan Ltd.
10.2004 - 09.2007
Outlet Manager - Rizwan Beyg (Fashion Designer)
12.2003 - 12.2004
Govt. Premier College - No Degree, Accounting And Finance
04.2001 -
Ali Ali Boys Secondary School - No Degree, Science Education
04.2001 -
New Institute of Data Processing - High School Diploma,
07.1996 - 12.1997
University of Karachi - Bachelor of Accountancy, Accounting
04.1996 - 10.2002