MUHAMMAD FARHAN UMAR
LAHORE,PB
Summary
Manager Operations/Field Services with an experience of 11 years in presenting an optimal blend of Strong Management and technical expertise, focus combined with ability to provide creative, innovative and forward-thinking leadership to drive business growth. Seeking an enduring position with a progressive organization where in accrued market expertise and industry experience can be effectively leveraged to achieve desired impact on top line operations goals and bottom line profit goals.
Overview
13
13
years of professional experience
Work History
Director, Project Management
The Fabricator
09.2018 - Current
- Key Responsibilities – Project Management.
- Project Management of commercial Buildings Like Packages Mall, Dolmen Twin towers, Engro Chemical, Volka Foods, Nishat Textile Limited, Nishat Hyundai Car Plant, Allied Bank Building HQ Islamabad.
- Designed innovate strategies that advance for customer satisfaction, while leading an Industrial and Commercial Buildings project team reporting directly to MD.
- Analyzed business structures to develop turnkey solutions that affect overall output and productivity, in terms of resource management and QCD (Quality, Cost & Delivery) achievements with Customer Satisfaction.
- Planned the work and efficiently organized ROR (Risk & Opportunity Register) to maximize QCD achievement; streamlined processes for implementing project invoicing and receivable plan to track and receive timely payments.
- Developed key relationships (at all appropriate levels) with stake holders through effective communications and assured the highest level of customer engagement and support.
- Focused primarily on building strong teams of dedicated employees by keeping them motivated to enhance team’s productivity.
- Planning of Site Execution Activities as per Site standard and Procedures.
- Resource Planning for Maximum Efficiency.
- Close co-ordinations with Customer and Consultants.
Manager
04.2016 - 08.2018
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Manager, Operations Management
04.2016 - 08.2018
- Serving as face of the company for all regional after Sales Services generally and especially for Nishat Emporium Mall operations.
- Overseeing the development and implementation of company's strategy, achievement of Sales targets, and execution of projects and optimal utilization of human resources.
- Achieving maximum sales profitability, growth, and account penetration within an assigned region by providing consultative sales approach to promote organizations operation and services.
- Operation Management at Nishat Emporium Mall, Packages Mall, Dolmen Mall, Allied Bank Head office Tower.
- Implement operators standards operational procedures,.
- Provide technical engineering support to solve operation and maintenance problems,.
- Spare parts planning,.
- Prepare and implement 'inventory Control' procedures.
- Operations review meetings to monitor the progress and procedures with Safety.
- Participating and promoting the organizations interests; ensuring strict adherence to Company’s Instructions and coaching team members to achieve desired performance competencies and productivity.
- Business Development.
- Promoting rapid market growth by assessing market situation and current trends; devising a forward plan to rapidly increase new sales of the company product and increase revenue.
- Establishing, developing and maintaining business relationships with current and prospective customers to generate new business, new customers & projects/opportunities.
- Actively driving and managing the pre sales process -selecting vendors to start a new engagement, studying the requirement for buying products for customers and performing relationship building activities.
- Evaluating customer reports for assigned markets, reviewing SPEAK reports pertinent to Pipeline, Forecast & Market Share for producing compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits.
- Sales.
- Customizing sales and operation plans by leveraging knowledge pertaining to market dynamics, competitor’s offerings, current trends and providing inputs in go/no go decisions by analyzing projects.
- Maintaining a significant opportunity pipeline with overall responsibility for Sales Targets right from until execution and attainment of desired gross margin and market share to assure success and on-going growth for the region.
- Delivering strategic value by understanding and responding to a client’s business environment, problems and challenges, for generation of new opportunities and acquisition of strategic projects.
- Integrating strategic planning with day-to-day management, reviewing SPEAK reports and customer feedback for sustained business growth and long-term revenue opportunities.
- Human Resource Development.
- Providing Regional Leadership to Operation force with focus on 24/7 connectivity, customer retention and business expansion, while strictly adhering to SCHNEIDER Value Charter.
- Participating in sales and professional development training for improving the skills of existing team to meet customer requirements.
- Aiding tactical support to team members and advising on performance enhancement to increase revenues/profitability and deliver outstanding customer service.
Project Manager, Project Management
04.2014 - 03.2016
- Project Management of commercial Buildings Like Nishat Emporium, Packages Mall, MH Hospital, ZRK Particles, Maritime complex and Industrial Turnkey Projects.
- Designed innovate strategies that advance for customer satisfaction, while leading an Industrial and Commercial Buildings project team reporting directly to MD.
- Analyzed business structures to develop turnkey solutions that affect overall output and productivity, in terms of resource management and QCD (Quality, Cost & Delivery) achievements with Customer Satisfaction.
- Planned the work and efficiently organized ROR (Risk & Opportunity Register) to maximize QCD achievement; streamlined processes for implementing project invoicing and receivable plan to track and receive timely payments.
- Developed key relationships (at all appropriate levels) with stake holders through effective communications and assured the highest level of customer engagement and support.
- Focused primarily on building strong teams of dedicated employees by keeping them motivated to enhance team’s productivity.
- Oversaw the sales/project reporting processes and present information to all levels of management using PMR (Project Management Review, as per SCHNEIDER PMH format).
Project Engineer
02.2013 - 03.2014
- Project Management of MCB IT CENTER: a turnkey Building project.
- Designed innovate strategies that advance for customer satisfaction, while leading an Industrial and Commercial Buildings project team reporting directly to Regional Manager.
- Negotiated effectively with clients and ensure business and profit maximization; promptly secured client approval for Design & Construction documents and ensured quality standards are acceptable to customer.
- Worked in close coordination with other departments to successfully convert prospect into materialized business; promptly issued Purchase Requisitions assuring compliance with operations & engineering procedures.
- Maintained and updated documents with variations of scope and maintained all records of drawings, letters & all other project correspondence including Event Recorder.
- Developed a wide range of technical submittals during various stages of sales life- cycle by compiling SCHNEIDER Value Charter and clarifying information regarding QESH programs, construction, components in each section and performance data.
- Ensured vendor documents are reviewed & approved on time to avoid delays in Design & Construction Schedule and minimize cost overruns.
- Assisted clients in interpreting finer details and supported the preparation of testing & commissioning protocols in addition to clearing punch list & handing over of projects to customer.
Project Engineer
WNV Pvt Ltd
09.2010 - 02.2013
- Key Responsibilities – Senior Engineer Sales & Projects:.
- Project Management of ENGRO IRPC project; Asia’s largest Green Field Project with 57000Tons processing Capacity.
- Project Management of Nestle-Egron-2 project; ranked 2nd Largest Plant in Asia.
- Designed innovate strategies that advance for customer satisfaction, while leading an Industrial and Commercial Buildings project team reporting directly to Project Manager.
- Promptly secured client approval for Design & Construction documents and ensured quality standards are acceptable to customer.
- Worked in close coordination with other departments to successfully convert prospect into materialized business; promptly issued Purchase Requisitions assuring compliance with operations & engineering procedures.
- Maintained and updated documents with variations of scope and maintained all records of drawings, letters & all other project correspondence including Event Recorder.
- Ensured vendor documents are reviewed & approved on time to avoid delays in Design & Construction Schedule and minimize cost overruns.
Education
B.E - Electrical, Power
Bahauddin Zakariya University (BZU)
Skills
Project Management, Strategic Planning, Business Development, Technical Sales, Marketundefined
Additional Information
- H.No. 306 BLK-J2, Wapda Town Lahore 54000, Pakistan
Timeline
Director, Project Management
The Fabricator
09.2018 - Current
Manager
04.2016 - 08.2018
Manager, Operations Management
04.2016 - 08.2018
Project Manager, Project Management
04.2014 - 03.2016
Project Engineer
02.2013 - 03.2014
Project Engineer
WNV Pvt Ltd
09.2010 - 02.2013
B.E - Electrical, Power
Bahauddin Zakariya University (BZU)
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