Muhammad Farhan Malik
Islamabad
Summary
I am a dynamic and diligent professional with an experience of approximately Seven years. From my experience I have learnt the ability to analyze and understand Business requirements, Customer-value maximization, My experience has led me to well- developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Business Development Assistant Manager
MORE Pvt Ltd
Islamabad
03.2020 - 08.2022
- Generating and identifying business opportunities on motorway M-2
- Creating, negotiating and closing of commercial agreements (BOT/Lease)
- Development of RFPs/TORs, tendering documents and bidding procedures
- Conduct site surveys for new/diversified business opportunities
- Responsible for developing and maintaining commercially productive relationships with both new and old clients
- Replying to all customer enquiries in a timely and accurate manner.
- Continually maintained and improved company's reputation and positive image in markets served.
Assistant Retail Manager
Cretesol Pvt Ltd
Islamabad
06.2019 - 02.2020
- Direct sales floor activities ensuring excellence in customer service and resolving warehouse level problems
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
- Manage merchandise selection window displays and stocking working directly with vendors
- Work with corporate management developing local marketing and advertising strategies.
Duty Manager
Serena Hotel Islamabad
Islamabad
08.2017 - 01.2019
- Direct, oversee, and manage daily operations for our organization
- Greet Head of State Guest and strong follow ups of their presences
- Developed and implemented new procedures and policies to improve operational productivity.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Suggest changes to operating standards in order to improve efficiency of work
- Work with HR department to resolve employee issues and complaints
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Assistant Front Manager
My Apartments London
London
01.2013 - 01.2017
- Ensure Outstanding customer care at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train, direct the work to resolve issues/problems
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Responded to customer service inquiries, both in-person and by telephone.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
Team Leader
My Apartments London
London
03.2011 - 01.2013
- Assist the Reception Management Team in supervising the
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Education
MBA - Business Administration And Management
Anglia Ruskin University
London 01.2013 - 12.2013
Post Graduate Diploma -
London School Of Marketing
London 04.2011 - 12.2012
Certificate In Accounting And Management -
London College of Accountancy
01.2010 - 12.2010
Bachelor - Commerce
Punjab College of Commerce
Islamabad 03.2007 - 11.2009
Diploma of Associate Engineer I.T -
Rawalpindi Polytechnic Institute
Rawalpindi 03.2004 - 10.2007
Skills
Communicationundefined
Timeline
Business Development Assistant Manager
MORE Pvt Ltd
03.2020 - 08.2022
Assistant Retail Manager
Cretesol Pvt Ltd
06.2019 - 02.2020
Duty Manager
Serena Hotel Islamabad
08.2017 - 01.2019
MBA - Business Administration And Management
Anglia Ruskin University
01.2013 - 12.2013
Assistant Front Manager
My Apartments London
01.2013 - 01.2017
Post Graduate Diploma -
London School Of Marketing
04.2011 - 12.2012
Team Leader
My Apartments London
03.2011 - 01.2013
Certificate In Accounting And Management -
London College of Accountancy
01.2010 - 12.2010
Bachelor - Commerce
Punjab College of Commerce
03.2007 - 11.2009
Diploma of Associate Engineer I.T -
Rawalpindi Polytechnic Institute
03.2004 - 10.2007
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