Year of professional experience 5 years
Muhammad Farasat Yaqoob
Faisalabad
Summary
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
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Languages English, Urdu ,Punjabi
Work History
Customer Service Representative
08.2023 - 05.2024
- Built rapport with customers through courteous and professional communications.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Business Banking Officer
11.2022 - 04.2023
- Prepared detailed reports on client account activities, providing insights into business banking trends.
- Oversaw the application process for business finance, ensuring thorough documentation and timely approval.
- Delivered presentations on banking services to potential business clients, highlighting benefits and features.
- Negotiated terms and conditions for business loans and lines of credit, securing favourable outcomes for both bank and client.
Education
BS Economics
Government College University Faisalabad
Faisalabad, Punjab, Pakistan08-2021
Skills
Pleasant personality
Good and simple mathematics
Basic knowledge of operating PCs
Customer satisfaction-oriented
Customer needs analysis
Sales negotiating
Multi-tasking
Patient attitude
Timeline
Customer Service Representative
08.2023 - 05.2024
Business Banking Officer
11.2022 - 04.2023
BS Economics
Government College University Faisalabad