Muhammad Faizan Jaffar
Bagh, Azad Jammu And Kashmir
Summary
Dynamic and results-driven professional with extensive experience at Meet Bros Restaurant, excelling in strategic leadership and customer relations. Proven track record in enhancing service quality and fostering teamwork, while implementing operational improvements that elevated customer satisfaction. Adept at problem-solving and training facilitation, ensuring a positive and efficient work environment.
Experienced with managing high-volume dining environments and leading service teams to success. Utilizes effective communication and organizational skills to ensure smooth operations and guest satisfaction. Track record of maintaining high service standards and fostering positive dining experience.
Overview
4
4
years of professional experience
Work History
Senior Captain
Meet Bros Restaurant
01.2024 - 03.2025
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and managers.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
Branch Manager
Shah`s Halal Food Balham
10.2023 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Adelante Steak House
03.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Restaurant Waiter
Cafe Triaste
02.2021 - 03.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - LLB Hons Law With Foundation Year
Saint Mary`s University Twickenham
Twickenham, London.09-2028
High School Diploma -
Govt. College Lahore
Lahore05-2022
Skills
- Relationship building
- Customer relations
- Strategic leadership
- Team management
- Safety management
- Operational planning
- Training facilitation
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Professionalism
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Pahari
Bilingual or Proficient (C2)
Timeline
Senior Captain
Meet Bros Restaurant
01.2024 - 03.2025
Branch Manager
Shah`s Halal Food Balham
10.2023 - 01.2024
Assistant Manager
Adelante Steak House
03.2022 - 09.2023
Restaurant Waiter
Cafe Triaste
02.2021 - 03.2022
No Degree - LLB Hons Law With Foundation Year
Saint Mary`s University Twickenham
High School Diploma -
Govt. College Lahore
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