MUHAMMAD FAHEEM IQBAL

• Increased sales leads by 20% developing and executing effective outbound sales strategies through cold calling and email marketing.
• Making outbound lead follow-up calls to potential and existing customers by phone qualifying leads and selling products and services.
• Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
• Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
• Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
• Reduced client attrition rate through proactive account management strategies that identified potential issues before they escalated into problems.

• Managed over 300 clients per day utilizing Coyote software for meticulous monitoring of vehicle movement. Managing ignition control with customer consent in case of theft or uncertainty. Tracking car's location through system. Coordinating technician deployment for installation of new trackers.
• Set up recovery squad to retrieve stolen vehicles, and unpaid installment vehicles owned by banks or direct clients.
• Extract tracking reports through software.
• Provide new clients with security briefing that includes tracker information, security password, and emergency password.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service
• Documented customer interactions in internal database to maintain customer service history details

Self-employed at "Bilal Fabrics" textile unit set up with 16 jacquard looms during Covid19.

With investments of 12.5% was working partner looking after following:

• Developing and implementing programs for individual looms, including assigning raw materials and design names. Oversight of cloth production from looms, with diligent record-keeping. Ensuring timely delivery of orders with minimal faults or shortages. Generating unit reports, managing accounts, and overseeing cash flows, credit, and debit ledgers for collaborating companies.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
• Collaborated with production team to forecast material requirements accurately, avoiding shortages or delays in manufacturing.
• Supported inventory management through precise documentation of inspected fabrics, leading to better stock control.
• Gained strong leadership skills by managing orders from start to finish.

• Developed comprehensive reports on key performance metrics, providing valuable insights for leadership teams. Liaison with Bank and offshore teams to resolve issues related to over 350 customer accounts daily.
• Assist business partners in account reconciliation, payment verification & reversals.
• Support partner functions in resolving customer's issues end-to-end.
• T&S, Credit, and Retail Marketing, Sales, network & Finance
• Extended support in touch less uptake by educating and encouraging customers to reduce manual work.
• Handle consumer product quality & quantity complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure end-to-end resolution.
• Customer Master Amendment's i.e. Inclusion/Exclusion of SKU codes in G-SAP & Excel.
• Maintain Customer master data sheet i.e. Inclusion! Exclusion of customer's contact information
• Hands on Experience on UNISON, SAP, CRM & Sales Force.
• Capability to handle conflicting priorities.
• Flexible and able to quickly adapt to unfamiliar, ambiguous or changing conditions.
• Ability to manage several work streams simultaneously with proper attention to details.
• Customer Setup i.e. activation of account in Bank for payments, new Retailer on-boarding & Training.

• Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in timely manner.
• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Taking request for Pay Order, Demand Draft, Account Statement and stop payments.
• Debit Card maintenance, (activation, deactivation, replacement request and application status).
• Credit Card maintenance, (activation, deactivation, e-statement request, replacement request and application status).
• Online queries and their resolution regarding bank products.
• Deal in BISP cards.
• Handled over 150 incoming telephone calls, emails and chat requests.
• Improved efficiency by staying up to date on regulatory changes and adjusting procedures accordingly.