Muhammad Fahad Awan

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Held weekly team meetings to inform team members on company news and updates.
• Enhanced system efficiency by troubleshooting and resolving technical issues for endorsers.
• Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
• Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
• Improved customer satisfaction by providing timely and accurate IT support services.
• Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
• Mentored and guided employees to foster proper completion of assigned duties.

Achievement:

• Become First Team Leader within two months.
• Top Sales.
• Solved company network issues.
• Making company growth by supporting from IT issues and sales.

• I learned how to represent the company and deal with international clients.
• I have experience for international dialing and how to manage the team members because I was working as a team leader.
• Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
• Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
• Developed long-term relationships with customers by providing exceptional service and tailored solutions.
• Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
• Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
• Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

Accomplished multiple tasks within established timeframes.

• Managed and motivated employees to be productive and engaged in work.
• We were importing the used clothes containers and UPVC then we had to deliver the products by the demands of the clients.
• We order the containers from the UK and import them to Pakistan.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Working as an IT support training trail, helping the seniors in networking, CCTV and any kind of IT support issues.
• My Training trail was 6 Six months and I learnt many things in IT regarding computer issues & Networking.
• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Supported departmental tasks to increase understanding of industry processes.
• Interacted with customers under supervision to support operational objectives.
• Developed strong working relationships with trainees, fostering a supportive learning environment.

• B Grade, Newport Institute of communication & economics, 2023 - 2.90 CGPA Conversion.
• 2.90 CGPA.

• B Grade, CAA Model School and college, 2015 - 71+.