Muhammad Diyan Afzal
Huddersfield, Kirklees
Summary
Versatile Shopify Developer and Social Media Specialist with a proven track record at Omni Hub. Excelled in enhancing online presence through expert social media strategies and hashtag research, coupled with robust problem-solving abilities. Achieved significant improvements in customer engagement and productivity by leveraging both technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Shopify Developer
Omni Hub
07.2024 - 12.2024
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Social Media Specialist
Omni Hub
05.2024 - 10.2024
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Conducted daily updates to social media profiles to boost company online presence.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Customer Service Advisor
Private Consultation
06.2023 - 03.2024
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Created customer support strategies to increase customer retention.
Serving Manager
Second Cup Coffee
10.2022 - 05.2023
- Led staff meetings to communicate expectations, discuss improvements, and address any concerns or issues within the team.
- Streamlined service operations for increased efficiency through effective staff scheduling and task delegation.
Education
Associate of Science -
Kips College
Kotla Arab Ali Khan, Punjab, PakistanHigh School Diploma -
CBA Degree School
Kotla Arab Ali Khan, Punjab, PakistanBachelor of Science - Cyber Security
University of Huddersfield
United KingdomSkills
- Problem-solving
- Customer service
- Active listening
- Social media strategy
- Hashtag research
- Idea brainstorming
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Shopify Developer
Omni Hub
07.2024 - 12.2024
Social Media Specialist
Omni Hub
05.2024 - 10.2024
Customer Service Advisor
Private Consultation
06.2023 - 03.2024
Serving Manager
Second Cup Coffee
10.2022 - 05.2023
Associate of Science -
Kips College
High School Diploma -
CBA Degree School
Bachelor of Science - Cyber Security
University of Huddersfield
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