A-Traq, Kazzola
Muhammad Danish Mughal
(Technical Manager )
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
1
1
Language
Work History
Billing Officer
Pakistan Energy services (PVT).LTD Company (Dial-a-car)
Karachi
03.2016 - 07.2018
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
- Responsible for Monthly Invoices of Pakistan Other Multinational Companies:
IBM Pakistan
DHL Pakistan
Philips Pakistan
Johnson Pakistan
APL Pakistan
Linde Pakistan
Hub power company
Thal Nova, Shell
Photographer
Mughal Studio
Sialkot
01.2012 - 11.2015
- (Events Coverage)
- Photographed high-quality images for various print and digital projects.
Crew Member all rounder
MC Donald
Karachi
07.2018 - 12.2019
- In McDonald's start as a part timer crew member in 08-July-2018 to 31-Dec-2019 end till.
Crew member (All-rounder)
Delivery services project lead.
Delivery team management.
Breakfast project Coordinator.
Customer Dealing. - Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
Technical Manager, CMS Manager
Fearless (Pvt). Ltd
Islamabad
12.2019 - Current
- Manage the schedule of monitoring shifts staff
- Handling & Resolving in-bound calls
- Manage the Daily Reporting of Banks (Arm/Disarmed) via email & Resolve Banks Activation Issues
- Follow up pending complaints till resolved
- Reply on incoming e-mails at Customer Care
- Making sure to solve the force issues on daily basis like SMS Alerts issues, late responses, Active or inactive codes, Miscommunications, Real situations, (Hyper Customers in Any Kind Of Issues) & un-behavioral conditions of Security force
- Making Sure all complaint has been forwarded to Their regions on time
- Making sure to solve the issues of new uplinks, Up-Front, Partition, Banks, Shifting & Replacement on daily basis & always trying to best friendly committed co-operation between me, SPR & customers
- Responsible for communication and coordinating between CMS Staff and corporate clients including RHQ & HO of banks and corporate clients (written, SMS & verbal) with respect to the security and other related matters
- Manage Calls for Disarmed branches and informed status to Bank concerns
- Maintain the quality of communication between monitoring officer to customer & office discipline I Checked the CMS video & audio recording on daily basis
- I also support and assist the following department:
- I.T
- Department for Networking, Servers & SUR GUARD (Signal Receivers Programming, A-Traq)
Education
Matriculation - Science
Gujranwala Board
Intermediate - Arts
Gujranwala Board
Skills
MS Office (Word, Excel, Power Point)
Software
Additional Information
- Father’s Name : Muhammad Rafique Mughal
- Date of Birth : 19-09-1994
- CNIC : 34603-3356825-5
- Domicile / PRC : Sialkot
- Passport No. : BQ0948251
- Nationality : Pakistani
- Religion : Islam
- Marital status : Single
Interests
Traveling, Reading Newspaper & Books Special Interest In Islamic Research And History
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Manager, CMS Manager
Fearless (Pvt). Ltd
12.2019 - Current
Crew Member all rounder
MC Donald
07.2018 - 12.2019
Billing Officer
Pakistan Energy services (PVT).LTD Company (Dial-a-car)
03.2016 - 07.2018
Photographer
Mughal Studio
01.2012 - 11.2015
Matriculation - Science
Gujranwala Board
Intermediate - Arts
Gujranwala Board