Muhammad Balaj Amjid
Rawalpindi
Summary
Customer Care Specialist, Dynamic Sales Professional & Skilled Technician with proven experience in customer service, HVAC systems, and service support. Strong background in customer engagement, complaint handling, and service delivery with the ability to thrive in fast-paced environments. Skilled in troubleshooting, problem-solving, and delivering excellence with adaptability, energy, and a results-driven mindset.
Overview
4
4
years of professional experience
Work History
Customer Care Service
Customer Care Service
Rawalpindi
06.2025 - 07.2025
- Assisted visitors with inquiries and ensured excellent service.
- Managed complaints effectively to improve client experience.
- 2 months
Technician (HVAC)
Private Shop
Rawalpindi
12.2022 - 12.2023
- Installed and repaired HVAC systems.
- Conducted inspections and troubleshooting for optimal system performance.
Customer Service
Errand Service
Rawalpindi
04.2021 - 11.2022
- Provided front-line customer support and handled client requests.
- Assisted with queries, ensuring smooth communication and service delivery.
Education
FSc - Pre-Engineering
Army Public College
RawalpindiSkills
- Customer Care & Client Relations
- HVAC Systems & Technical Maintenance
- Data Management & Documentation
- Problem-Solving & Troubleshooting
- Team Collaboration & Communication
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Care Service
Customer Care Service
06.2025 - 07.2025
Technician (HVAC)
Private Shop
12.2022 - 12.2023
Customer Service
Errand Service
04.2021 - 11.2022
FSc - Pre-Engineering
Army Public College