Muhammad Awais Javed Ahmed
Zafarwal
Summary
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team. Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Detail-oriented and organized professional with deep knowledge of laboratory equipment, documentation requirements and processes. Technically savvy to quickly troubleshoot and resolve complex clinical and instrument problems.
Overview
5
5
years of professional experience
Work History
Laboratory Technician
Muhammad awais
Zafarwal Punjab
02.2021 - Current
- Prepared and analyzed samples using standard laboratory techniques.
- Maintained laboratory equipment to ensure optimal functionality and safety.
- Conducted experiments following established protocols and procedures.
- Documented findings in lab reports for review and compliance purposes.
- Collaborated with team members to troubleshoot technical issues effectively.
- Implemented quality control measures to uphold laboratory standards.
- Trained new staff on proper lab practices and safety procedures.
- Monitored inventory of supplies and ordered materials as needed.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
Customer Service Manager
Muhammad awais
Zafarwal Punjab
03.2020 - 12.2020
- Managed customer inquiries and resolved issues effectively.
- Trained new staff on customer service protocols and systems.
- Developed and implemented service improvement strategies.
- Collaborated with sales team to enhance customer satisfaction.
- Monitored performance metrics to identify training needs.
- Maintained accurate records of customer interactions and feedback.
- Facilitated communication between departments for efficient service delivery.
- Conducted regular team meetings to discuss service challenges and solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Medical Lab Technology - Clinical Laboratory Science
Medical College of Ijaz Amin
Shahab Pura Skt12-2024
Associate of Science - Biology
Muslim Model School
Zafarwal PunjabSkills
- Sample analysis
- Laboratory equipment maintenance
- Quality control testing
- Experimental documentation
- Safety protocol implementation
- Technical troubleshooting
- Customer relationship management
- Inventory management
Timeline
Laboratory Technician
Muhammad awais
02.2021 - Current
Customer Service Manager
Muhammad awais
03.2020 - 12.2020
Medical Lab Technology - Clinical Laboratory Science
Medical College of Ijaz Amin
Associate of Science - Biology
Muslim Model School
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