Muhammad Atif Khan

• Typical work activities
• Business activities:
• Taking responsibility for a business performance of the Club.
• Analyzing and planning Club sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• ·Preparing reports at the end of the shift/week, including staff control, food control and sales.
• · Creating and executing plans for department sales, profit and staff development.
• · Setting budgets and/or agreeing them with the Committee
• · Planning and coordinating menus with the Food and Beverage representatives.
• · Planning and coordinating events with guidance from Events representative.
• · Chair weekly meetings with Managers, waiters (your assigned team) and All Staff meetings.
• Front-of-house:
• · Coordinating the entire operation of the Club during scheduled shifts.
• · Managing staff and providing them with feedback.
• · Responding to members complaints.
• · Ensuring that all employees adhere to the Club’s uniform standards.
• · Meeting and greeting customers and organizing table reservations.
• · Recruiting, training and motivating staff.
• · Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Housekeeping:
• · Maintaining high standards of quality control, hygiene, and health and safety.
• · Checking stock levels and ordering supplies.
• · Preparing cash drawers and providing petty cash as required.
• · Helping in any area of the restaurant when circumstances dictate.
• · Responsible for ensuring all staff attend training courses for Health & Hygiene, First Aid, Fire Safety. Certificates to be recorded in staff files.
• HR Responsibilities
• Recruitment / Scheduling
• · Work with the Chairman/Committee to recruit staff, interview, select, hire, and employ an appropriate number of employees.
• · Ensure all staff have a full medical clearance through the BHC clinic before start of employment, and staff over 60 years cleared yearly as per the contract.
• · Maintain Staff work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.
• Staff motivation
• · Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
• · Foster a spirit of teamwork - working effectively together to enable each member of Staff is willing to succeed individually and in a team.
• · Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• · Coach, mentor, and develop staff, including overseeing new employees and providing career development planning and opportunities.
• · Empower Staff to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Appraisals
• · Lead on Staff appraisals/performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• · Provide effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of the Committee when necessary.
• Communication:
• · Maintain transparent communication. Appropriately communicate information in Committee meetings, one-on-one meetings, and regular interpersonal communication.
• · Communicate regularly with the other managers, the Chairman, Treasurer, Secretary and all members of the Committee and keep in touch with member’s requirements.
• · Institutional memory – as Club Manager be vocal and productive in providing background and guidance when there is a change of Club Chair and Committee. Ensure that work done by previous Committee is explained clearly and in writing so the next committee can be guided by work previously done with reasons why.
• Perform other duties and responsibilities, as by the Chairman or Committee.
• Recruited, hired, and trained to develop high-performing staff

Manage all administrative and financial issues of the organization. Present accurate budget monitoring, organizing meetings, training sessions and conducting events.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Collected, validated, and distributed information to employees
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
• Evaluated customer needs and feedback to drive product and service improvements
• Evaluated staff performance and provided coaching to address inefficiencies
• Created and managed project plans, timelines and budgets
• Frequently inspected production area to verify proper equipment operation

• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Interacted with customers by phone, email, or in-person to provide information
• Delivered clerical support by handling range of routine and special requirements

Handled accounts in SAP software, preparing day to day reports for different business units, handling suppliers, preparing salaries, dealing with bank transactions and looking after the cost of different projects of the organization and to prepare monthly reports.

• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.

As a Finance Officer I had to prepare vouchers, salaries, budget, monthly cost head sheets, handle bank transactions, suppliers and their payments. Maintaining cash books, employee records and time office were the part of my duties as Finance Officer. As an administrator I had some additional responsibilities i.e. handling transports for the employees, tax documents, hiring and firing and to make necessary residential arrangements for the employees.

• Evaluated and improved processes, workflows and procedures to manage accounts and resolve issues.
• Performed journal entries, month-end closing procedures and balance sheet reconciliations.
• Reviewed and verified accuracy of account balances and classifications.

• Customer Support for telecommunication company calling card (The Product of Burraq Telecom Limited)
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Employed comprehensive benchmarks to establish and monitor customer service standards.