Summary
Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
Languages
Extra-Curricular
References
CustomerServiceRepresentative
Muhammad Asif Rayan

Muhammad Asif Rayan

Operations Manager
Karachi

Summary

Tech-savvy with hands-on experience in emerging technologies, passionate about continuous improvement. Skilled at identifying opportunities for technological enhancements and implementing effective solutions. Focused on successful team building, cost-cutting, and operational improvements. Proactive and goal-oriented with excellent time management skills. Known for reliability, adaptability, and swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth.

Overview

6
6
years of professional experience
7
7
Certificates
5
5
Languages

Work History

Store Manager

Wish2Save
04.2024 - Current


  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.

Operations Manager

Galaxon
01.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Operations Supervisor

Guardian FM
03.2022 - 01.2023
  • Email and chat support via ticketing system.
  • Daily scheduling of sites and managing blowouts/replacements. Project, task, and events management.
  • Identify Client/Officer needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Meet personal/team qualitative and quantitative targets.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

I.T Support

Gulzar Sons
05.2019 - 10.2021
  • Complete level support & Remote desktop support.
  • System maintenance, assembling, installation & troubleshooting (computer hardware)
  • Microsoft office (word / excel / PowerPoint / outlook)
  • Support endpoint security standards (antivirus/firewall/patching/mass360 authentication)
  • Reduced IT support costs by providing ongoing technical assistance.
  • Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.

Education

Associate of Science - Operations Management

Virtual University
Karachi, Sindh, Pakistan
04.2001 -

Intermediate Certificate - Pre-Engineering

Govt. Degree Boys College Adamjee
Karachi, Sindh, Pakistan
04.2001 -

Matriculation - Computer Science

Usman Public School
Karachi, Sindh, Pakistan
04.2001 -

Skills

Customer service & relationship management (CRM)

Certification

Introduction to Cloud Computing | Simplilearn

Software

PARiM

Timegate

Zendesk

Hubspot

Teamgate

MS-Office

Salesforce

Arduino

Proteus

Python

OSTicket

MS Teams

TeamViewer

AWS

Tableau

Matlab

PowerBI

Quickbooks

SAS

Xero

Interests

Gym

Swimming

Traveling

E-sports

Acting

Timeline

Store Manager

Wish2Save
04.2024 - Current

Operations Manager

Galaxon
01.2023 - Current

Operations Supervisor

Guardian FM
03.2022 - 01.2023

Introduction to Cloud Computing | Simplilearn

01-2022

ILETS 7.5 Bands | Bristish Council

09-2021

Ethical Hacking | Digi Pakistan

05-2021

Digital Forensics and Cybersecurity | Digi Pakistan

05-2021

Build a Modern Computer from Frist Principles | The Hebrew University of Jerusalem

03-2020

University Theatre Training Project | NAPA

10-2019

I.T Support

Gulzar Sons
05.2019 - 10.2021

Edvon Microcontroller | Edvon Robotics

03-2019

Associate of Science - Operations Management

Virtual University
04.2001 -

Intermediate Certificate - Pre-Engineering

Govt. Degree Boys College Adamjee
04.2001 -

Matriculation - Computer Science

Usman Public School
04.2001 -

Languages

Urdu
Native language
English
Proficient
C2
Chinese (Mandarin)
Beginner
A1
German
Beginner
A1
Arabic
Beginner
A1

Extra-Curricular

  • Participated in Robotics Exhibition held in Expo center
  • Acting in theater play collaborated by NAPA
  • Former member/Volunteer at IEEE
  • Writing content for websites and blogs
  • Managing E-commerce stores on Ebay, Wallmart, Tiktok and Onbuy.

References

References will be furnished on request.

Muhammad Asif RayanOperations Manager