MUHAMMAD ASHAAR KARIM

Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Adjusted machine settings to maximize performance and equipment longevity.
• Diagnosed and resolved machine operation variations and equipment problems.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Performed troubleshooting and repair for complex electrical equipment.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Trained and supervised staff on equipment maintenance and safety procedures.
• Resolved customer complaints in prompt, polite and professional approach.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Generated reports to track performance and analyze trends.
• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.
• Configured and tested new software and hardware.
• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored system performance to identify potential issues.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, configured and maintained computer systems and network connections.
• Tested new software and hardware prior to deployment.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Reviewed technical documentation to complete equipment maintenance and repair
• Organized and directed maintenance shutdowns and startups
• Performed troubleshooting and repair for complex electrical equipment
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance

• Responsible for analyzing, troubleshooting and evaluating technology issues
• Installing or upgrading components, setting up software, setting up or fixing network systems, installing firewalls, software, spyware or spam software, and setting up wireless modems
• Monitoring and managing network to spot any problem areas via telephone, email and Incident management, ticket management systems.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Managed backup and recovery of data assets to safeguard system availability.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Updated software to safeguard against security flaws.
• Answered questions and provided information to customers about new software or hardware.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented support interactions for future reference.
• Assisted with updating technical support best practices for use by team.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Researched product and issue resolution tactics to address customer concerns.
• Promoted efficiency among departments with prompt resolution of system issues.

• Log incidents/Requests/Interactions into Service Desk System, track through resolution and close tickets
• Give additional support to ensure 24 X 7 Service Desk Operations as per the duty Roster
• Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems
• Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity
• Ensure that incidents are escalated/prioritized in accordance with service level agreements and business need
• Interact with other analyst in the resolution of issues to ensure timely distribution of knowledge and positive impact on user satisfaction
• Keep users informed of status of open service request/incidents and assist with system monitoring responsibilities
• Participate in different projects to enhance the support service for end users
• Assist IT Team in migration of end user's machines
• Perform health check of different HO resources such as printers, photocopiers, projectors, board rooms etc
• Communicate planned and short-term changes of service to end-users and contribute to adding problem solutions to knowledge databases.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Engaged in user support interactions via telephone, chat and email platforms.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Generated reports to track performance and analyze trends.
• Installed, configured and maintained computer systems and network connections.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored system performance to identify potential issues.
• Developed and implemented preventive maintenance procedures.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Helped streamline repair processes and update procedures for support action consistency.
• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Tested new software and hardware prior to deployment.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
• Engaged in user support interactions via telephone, chat and email platforms
• Answered user product attribute and usage questions to promote satisfactory product ownership experience
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
• Installed and configured operating systems and applications
• Installed, configured and maintained computer systems and network connections
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Configured hardware, devices, and software to set up work stations for employees

• Completed wide range of tasks in diverse filming areas to support operations.
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.
• Communicated with other crew members via walkie-talkies to coordinate production activities.
• Communicated with other crew members via walkie talkies to coordinated production activities.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
• Registered equipment and production materials on database to enable tracking history and maintain detailed records.
• Inspected equipment to verify performance and functionality, managing wear and tear.
• Created and updated records and files to maintain document compliance.
• Assisted crews with set building and pointed out problems that could be potential safety issues.

• Monitored employee and customer interactions to assess quality of service.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Coached employees through day-to-day work and complex problems.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Streamlined processes to maximize operational results.
• Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
• Made decisions affecting daily operations such as overseeing purchasing and inventory management.
• Provided technical support to customers, troubleshooting technical issues and providing solutions.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Managed specialist team to provide technical assistance and customer service.

• Diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support, troubleshooting Network/Hardware and application related issues with all kinds of Mobile, Windows Mobile, iPhone and Blackberry devices interfaced in network on different servers.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Served as primary point of contact for support relating to owned solutions and products.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Delivered Tier-3 support and SME input to internal and external customers.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Documented faults and bugs for referral to development staff for use in updates.
• Gathered trend data from customer calls and interactions.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Maintained response times to support business continuity.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Designed tailored engineering solutions for customers based upon key requirements.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Served as primary point of contact for support relating to owned solutions and products
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
• Researched new tactics to better hone responses and shorten remediation times
• Explained technical information in clear terms to promote better understanding for non-technical users
• Performed root cause analysis of reported issues to enact corrections

• Testing computer systems and components such as processors, circuit boards, memory devices, networks, and routers
• Performing hardware cleanups, parts upgrading, recommendations on replacements, general hardware maintenance and support of all project and client hardware.
• Designed computer hardware components and peripheral devices.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Worked closely with testing designer to execute and improve test coverage.
• Researched complex technical issues and provided resolutions.
• Traveled to customer sites to provide prompt resolutions to issues.
• Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
• Investigated hardware product issues involving materials and software and devised solutions.
• Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Resolved problems, improved operations and provided exceptional service
• Excellent communication skills, both verbal and written
• Worked effectively in fast-paced environments
• Demonstrated respect, friendliness and willingness to help wherever needed

• In TAQ Logistics for NSN Telenor Project.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Developed and implemented strategies to keep stocks organized and reduce excess inventory.
• Established protocols to use for inventory control and management, streamlining internal process.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Collaborated with the procurement team to establish steady supply of inventory.
• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Maintained and organized inventory receipts and processed changes to reduce process lags.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Implemented systems for tracking and managing stock levels with accuracy and precision.
• Developed materials to educate staff on proper inventory management techniques.
• Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
• Stocked shelves to match planogram images and instructions.
• Partnered with merchandising team to create and implement profitable pricing strategies.
• Conducted interviews by following stringent guidelines and confidentiality laws.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Greeted store customers and discussed needs.
• Worked with customers to pack items according to specific desires and requirements.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
• Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
• Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Planned and scheduled projects and directly performed installations.
• Received new stock and input values into computer system.
• Picked and packed order items.
• Created and enforced detailed organization processes to increase quality and service standards.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Updated merchandise pricing to match new values and special promotional rates.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Updated manuals to reflect amending of rates, rules or regulations.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
• Recorded daily activities for inventory control.
• Stocked designated items on shelves, end caps and displays.
• Kept work areas neat, clean and free from debris.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Maintained store assets with effective loss prevention strategies.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Prepared and checked outbound shipments for accuracy.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Supervised and trained new staff in performing census.
• Monitored tasks and staff assignments to deliver projects under-budget and on-time.
• Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
• Managed timely and effective replacement of damaged or missing products.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Compiled reports of cost factors such as labor, production and equipment.
• Performed data entry and completed proper paperwork
• Completed physical inventory counts each month
• Recorded information, shortages, and discrepancies to keep records current and accurate
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Implemented systems for tracking and managing stock levels with accuracy and precision
• Completed stock inventories to identify and address issues negatively impacting controls
• Monitored and adjusted inventory levels to meet customer needs and demands
• Collaborated with the procurement team to establish steady supply of inventory
• Developed materials to educate staff on proper inventory management techniques
• Maintained and organized inventory receipts and processed changes to reduce process lags
• Stocked warehouse efficiently by comparing item numbers with storage locations
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages
• Recorded daily activities for inventory control
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
• Interacted with guests in friendly and knowledgeable way