Muhammad Asad Ali
Accounts Manager
Lahore
Summary
Proven Account Manager at MPS Enterprises, adept in client relationship management and business development. Excelled in enhancing client satisfaction and retention through strategic account planning and collaborative teamwork. Achieved significant upsell opportunities, showcasing exceptional customer service and proactive problem-solving skills.
Overview
11
11
years of professional experience
Work History
Account Manager
MPS Enterprises
05.2014 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Master of Commerce - Accounting And Finance
University of Sargodha
Sargodha, Punjab, Pakistan 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Timeline
Account Manager
MPS Enterprises
05.2014 - Current
Master of Commerce - Accounting And Finance
University of Sargodha
04.2001 -
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