Muhammad ARSHAD

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked with customers to understand needs and provide excellent service.
• Handle calls daily to address customer inquiries and concerns.
• Prepare tax returns for clients and help them prepare for future tax situations. Moreover, analyze information to ensure compliance with Income Tax Ordinance.
• Tax Compliance · Client Services · Financial Advisory ·
• Corporate Tax · Tax Accounting · Accounting Property Tax ·Tax
• Market Research · B2B Marketing · Business-to-Business (B2B)

• Working on, Wealth Managements, Deposits and other core products to achieve the monthly assigned targets.
• Providing best customer services at branch.
• Building long-term relationship with clients.
• Providing best customer services at branch.
• Understand customers' need and suggest suitable solution and plan according to their need.
• Providing guidance to customers regarding banking matters and products.
• Managed branch size of over in deposits and team of full and part-time employees.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Demonstrated knowledge of branch financial products, and lines of credit.
• Forecasted trends and recommended improvements based on financial risk analyses.

Develop and Manage online advertising campaigns on Facebook & Google Adwords ( Search, Video & Display Network)

• Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
• Created wide range of digital assets such as rich media online ads
• Optimized social media channels and web pages to improve Develop and implement link building campaigns
  • Watch, track, monitor & Analysis competitor's industry brand activities
  • Work on email marketing campaigns to increase sales and usability.

• Maintained payroll information by calculating, collecting and entering data.
• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Processed payrolls on regular basis for more than 60employees nationally.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Managed day-to-day operations ,Bank Deposit ,Credit Card Processing& Collections
• Calculate ,Prepared,and issued bills ,Invoices,and account statements.
• Reconciled and reported discrepancies found in record
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.