Chat Support Representative
Software House International, SHI
05.2025 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Maintain the portfolio to get leads from Twitter.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
