Muhammad Amin Moiz
Sr. Officer Baggage Handling Systems
Lahore,PB
Summary
More than 15 years’ experience in Aviation and customer service. Excellent communication, analytical and interpersonal skills with a superior service orientation and ability to deal tactfully, personably and effectively. Demonstrated attention to detail with an ability to manage Baggage Handling Systems. Exceptional time management, communication, interpersonal and problem resolution skills. Demonstrated ability to understand and interpret procedures, polices and guidelines and to coordinate information, arrangements and correspondence. Works well in both Independent and Collaborative work atmospheres. IMS Lead Internal Auditor. Baggage Handling Business Continuity Planner.
Overview
25
25
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Sr. Officer Baggage Handling Systems
Abu Dhabi Airports
Abu Dhabi
12.2012 - 04.2026
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Organized public forums to address community concerns, improving transparency and accountability.
- Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Baggage Handling System Officer
Abu Dhabi Airports Company
Abu Dhabi
12.2008 - 12.2017
- Managed Abu Dhabi Baggage operations as a Baggage Handling Systems Officer, by ensuring optimum performance of the Baggage Handling System for all Airlines operating out of Abu Dhabi Airport.
- Part of the ORAT team for handling US baggage operations for Abu Dhabi Airports a dedicated baggage facility and terminal for United States Customs Border Patrol (USCBP).
- Part of the BHS working Group for Midfield Terminal A BHS Operations.
- Lead and enforced the team to adhere to safety & security instructions of the organization, airlines and government authorities.
- Resolved all irregularities or challenges which may have led to customer complaints or short shipped baggage resulting in flight delays.
- Accountable for the ground handler’s performance in all the Airport Terminals including the overall service delivery for baggage.
- Responsible for delivering a consistent level of service to stakeholders and external customers.
- Conducted regular inspection of equipment, approved maintenance schedule and ensured engineering asset reliability and safety and effectively.
- Managed and supervised baggage handling operation with 54 staff per day.
- Allocation of arrival reclaim belts, Chute planning in AODB RMS.
- Identify Area that require Improvements, Write Standard Operating Process.
- Develop and Maintain BHS Risk Register.
Flight Operations Officer
Abu Dhabi Airport Services
Abu Dhabi
01.2001 - 08.2008
- Co-ordination and supervision of procedure in all areas for which we are responsible (ticketing, check-in, load control, ramp).
- Preparation and generating of computer flight plan through Jet Plan, Lido System and SITATEX system and dispatching to emails and sita address for out stations.
- Analyze NOTAMS and weather data and provide pre-flight briefings to operating crew and advisor for any potential hazards to safety of flight.
- Maintaining a weather and NOTAM watch as appropriate to the operation, to minimize potential disruption.
- Monitoring and Maintaining flight watch, planning alternates and diversion if required.
- Worked on DCS system and have full knowledge of check-in/boarding/Aircraft Weight and Balance and other related traffic jobs.
- Worked as “Flight Coordinator” and responsible for coordination for all sections of Traffic Department such as Check-in, interline, Transfer Desk, Boarding gate, Ramp Operation, Load Control and baggage services.
Education
Diploma - Travel and tourism
01.2001
Skills
Microsoft Office
Process Writing
Risk Assessment
Strong decision maker
Complex problem solver
Service-focused
Administration
Operations Management
Compliance Management
Process Management
Team Leadership
Strategic Planning
Resources Control & Capacity
Workflow Management
Quick Decision
Process Improvements
Communication
Problem Solving
Quality Control
Time Management
Risk Management
Certification
FAA Licensed
Timeline
Sr. Officer Baggage Handling Systems - Abu Dhabi Airports
12.2012 - 04.2026
Baggage Handling System Officer - Abu Dhabi Airports Company
12.2008 - 12.2017
Flight Operations Officer - Abu Dhabi Airport Services
01.2001 - 08.2008
University of Lincolnshire and Humberside. Skyline College - Diploma, Travel and tourism
Section name
Seeking to work in an Environment that will challenge me while allowing me to contribute to the continued growth and success of the organization.