Muhammad Ali Khan Lodhi

Hired as a Food Operations Manager, managing Concepts Kitchen and Cloud Kitchens.

• Conducting Audits and Preparing action plans for the team to execute effectively
• Operation Excellence ensuring successful implementation of Operational SOP, food safety standards, and labor laws
• Execution and following of a new initiative with the team
• Monitoring & measuring business KPIs
• Acting as Communication Bridge between Operations and the support department
• Proactively teaches and coaches restaurant managers to execute SOP
• Partners with Training and HR staff to build capacity to deliver on the People Promise in the restaurants to achieve desired business results

Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes

Hired as an Area Manager in Dunkin Donuts Karachi, managed a team of 14 Restaurant Managers, and 220 Crew members. Successfully carried out operations of the respective region, to maintain smooth functioning of the stores, focusing on sales upgradation by maintaining high standards, by agreed business plans. Ensured upkeep of store premises & managed all the types of equipment of the store for smooth operational flow, managed Store cost, carried out store managers meeting at periodic intervals & ensured motivation of the team. Handled customer queries & staff concerns. Later promoted to Head of Development, where headed the development process of around four shops in a short span of around one year including the four months of the COVID-19 pandemic.

I was responsible for launching the first-ever Dine-In Restaurant in Multan, training the team, and delivering maximum efficiency in operations. Implemented open kitchen concept by achieving the best standards of hygiene and safety, endorsed and approved by Punjab Food Authority. Catered to over 3,500 people in 3 days with 12 hours of daily operation at the launch of Multan with less than a 0.1% complaint ratio. Responsible for country-wide operational strategic planning and decision-making.

Performance management of all branches over Pakistan including 500+ staff. Execution and direct supervision of upcoming marketing campaigns.

• Drove operational improvements which resulted in savings and improved profit margins.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.

The company is a subsidy of Hilal Group Company which Markets known Brands DingDong, Limo Pani, tulsi, etc. Working as Area Supervisor for Karachi Market and managing a team of 8 Managers, 110 crew members of both full-time and part-time nature to plan and carry out operations of the respective region, to maintain smooth functioning of the store with a focus on sales up gradation by maintaining high standards, by agreed business plans. Ensure upkeep of store premises & manage all the equipment of the store for smooth operational flow, managed Store cost, carried out store managers’ meetings at periodic intervals & ensure motivation of the team. Handling customer queries & staff concerns.

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Prepared, calibrated and monitored production levels to achieve targets.

The company was importing frozen meat (Prima Agri Product) from Malaysia. My responsibility was to expand the sales of chilled/frozen meat products. Negotiate and close sales deal with prospective customers to achieve agreed target sales and introduce new and profitable products/categories into the product profile. Credit control and timely payment collections and assist in supplier development and order forecast. Exceeded goals through effective task prioritization and great work ethic.

During my shift, it was my responsibility to make sure all standards of Quality, Service, and Cleanliness are being met at all times. This involves strategic positioning of the crew, strategic positioning of breaks, and assigning tasks that can be planned for as well as the ones that arise unexpectedly resulting from things such as spills and equipment malfunction. I was responsible for knowing how to troubleshoot and address issues of equipment malfunction when they occur. During my shift I was supervising everyone as they perform their tasks, addressing and resolving any breakdowns in the chain of service whether they be in the production of food or the service process, and continuing to watch for food when it is prepared, assemble and bag orders and deliver the orders to the appropriate places. When the restaurant is operating more slowly in the afternoons, I work on scheduling, interviews, hiring, paperwork, reports, ordering, inventory, and maintenance while still overseeing service and being responsible for service time averages, labor percentages, customer service, and cleanliness.