MUHAMMAD ALI KHAN
MOHALLA JAMU GATE WARD NO#1 TEHSIL ZAFARWAL DISTRICT NAROWAL.
Summary
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner and complex problem-solver.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
FAYSAL BANK LIMITED
SHAKARGARH
12.2023 - Current
- Managing the smooth operations of the Islamic Branch in compliance with Banking Regulations/shariah/policies & procedures.
- Maintaining and monitoring of Islamic branch operations(by checking of vouchers,GL reports & other system generated reports regularly) in order to strengthen the branch internal controls.
- Arranging approvals from competent authority for restraint marking in customer Accounts through Islamic banking operations.
- Supervision of all formalities regarding account opening & closing,amendments & handling of deceased and unclaimed accounts.
- Collaborated with IT department to troubleshoot technical issues related to banking systems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Branch Operations Manager
BANK AL HABIB LIMITED
NAROWAL (N100)
04.2021 - 10.2023
- Ensured compliance with banking regulations and policies.
- Coordinated customer service initiatives and staff training.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Managed branch files per recordkeeping and compliance requirements.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Supervised daily activities of tellers, loan officers, and other personnel.
Branch Operations Manager
HABIB BANK LIMITED
SHAKARGARH AREA
11.2012 - 03.2021
- Administer 6+ daily branch operations, including monitoring accounts, processing payments, receiving deposits, and issuing bankers’ cheques to enhance workflow processes.
- Open new accounts, process account changes, and perform account maintenance tasks.
- Assist customers with account-related inquiries, including balance inquiries, statement requests, and transaction history.
- Supervise multiple transactional operations such as opening and managing accounts, making deposits and withdrawals providing loans, and relevant financial advice to improve customer relations.
- Close coordination with respective Centralized Processing Units on account of processing of documents in a complied and timely manner.
- Responsible for strict compliance to any other assignment assigned by the line Management.
- Responsible to conduct Fire Drill in Branch on a quarterly basis.
- Responsible for Daily, Weekly and Monthly review of system generated reports, relevant General Ledger and expense vouchers by also ensuring that all entries in Suspense Accounts and expenses are approved as per delegated authority.
Education
B.COM - Information Technology
UNIVERSITY OF PUNJAB
LEADS COLLEGE 02-2012
F.SC(PRE-ENG) - Science Education
BOARD OF INTERMEDIATE & SECONDARY EDUCATION
GUJRANWALA08-2008
MATRIC - Science Education
BOARD OF INTERMEDIATE & SECONDARY EDUCATION
GUJRANWALA08-2006
Skills
- Sales management
- Compliance Reporting
- Sales Development
- Customer Service
- Branch Operations Management
- Cash Handling
- Proficient in MS Office
- Team Supervision
- Multi-tasking ability
- Product knowledge & Negotiation
- The ability to work under pressure and to deadlines
- Ability to gel well in a team and work with others
- fund Accounting & administration
- Book keeping & Accounts
Accomplishments
· SHIELD RECEIVED TOP SERVICE QUALITY BRANCH OPERATION MANAGER IN HBL.
· SHIELD RECEIVED TOP PERFORMANCE MANAGER TELLER SERVICES SIALKOT REGION 2006 HBL .
Certification
- UP LIFTING SERVICE CHAMPTION
- ·ONE-MONTH ORIENTATION TRAINING, NEW CASH OFFICER HBL.
- OPERATION MANAGER DEVELOPMENT TRAINING PROGRAM (OMP- 015)
- AML/CFT VERSION 2 TRAINING PROGRAM.
- ·GENDER DIVERSITY TRAINING PROGRAM
- ONE-DAY TRAINING ON RISK BASED KYC DATA CAPTURING FIELD.
·
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
References
References available upon request.
Timeline
Branch Operations Manager
FAYSAL BANK LIMITED
12.2023 - Current
Branch Operations Manager
BANK AL HABIB LIMITED
04.2021 - 10.2023
Branch Operations Manager
HABIB BANK LIMITED
11.2012 - 03.2021
B.COM - Information Technology
UNIVERSITY OF PUNJAB
F.SC(PRE-ENG) - Science Education
BOARD OF INTERMEDIATE & SECONDARY EDUCATION
MATRIC - Science Education
BOARD OF INTERMEDIATE & SECONDARY EDUCATION
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