Overview
Work History
Education
Skills
Timeline
Hi, I’m

Muhammad Ali Malik

Business Development Agent
Rawalpindi,Punjab
Muhammad Ali Malik

Overview

9
years of professional experience
4
years of post-secondary education
4
Languages

Work History

Maas BPO
Islamabad

Business Development Representative
08.2021 - Current

Job overview

  • Used SalesForce to handle current portfolio and prospective leads.
  • Communicated with locals to build networks and develop leads.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
  • Negotiated, prepared and signed contracts with clients.

Emirates Group LLC.
Dubai

Facility Supervisor
08.2015 - 06.2021

Job overview

  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Assessed employee work and improved performance with Positive and Professional approaches.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Connect Rite BPO
Rawalpindi

Customer Service Representative
03.2014 - 07.2015

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.


Shelby BPO
Rawalpindi

Customer Service Representative
09.2013 - 02.2014

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.


Education

Saint Marty's Accademy
Rawalpindi Pakistan

High School Diploma
08.2007 - 08.2009

University Overview

Punjab College
Islamabad Pakistan

09.2009 - 07.2011

University Overview

Skills

    Continuous professional improvement

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Timeline

Business Development Representative
Maas BPO
08.2021 - Current
Facility Supervisor
Emirates Group LLC.
08.2015 - 06.2021
Customer Service Representative
Connect Rite BPO
03.2014 - 07.2015
Customer Service Representative
Shelby BPO
09.2013 - 02.2014
Punjab College
09.2009 - 07.2011
Saint Marty's Accademy
High School Diploma
08.2007 - 08.2009

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Muhammad Ali MalikBusiness Development Agent