Hi, I’m
Muhammad Ali Malik
Business Development Agent
Rawalpindi,Punjab
Overview
9
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Maas BPOIslamabad
Business Development Representative
08.2021 - Current
Job overview
- Used SalesForce to handle current portfolio and prospective leads.
- Communicated with locals to build networks and develop leads.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Negotiated, prepared and signed contracts with clients.
Emirates Group LLC.Dubai
Facility Supervisor
08.2015 - 06.2021
Job overview
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assessed employee work and improved performance with Positive and Professional approaches.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Connect Rite BPORawalpindi
Customer Service Representative
03.2014 - 07.2015
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Shelby BPORawalpindi
Customer Service Representative
09.2013 - 02.2014
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Education
Saint Marty's AccademyRawalpindi Pakistan
High School Diploma
08.2007 - 08.2009
University Overview
Punjab College Islamabad Pakistan
09.2009 - 07.2011
University Overview
Skills
Continuous professional improvement
Timeline
Business Development Representative
Maas BPO
08.2021 - Current
Facility Supervisor
Emirates Group LLC.
08.2015 - 06.2021
Customer Service Representative
Connect Rite BPO
03.2014 - 07.2015
Customer Service Representative
Shelby BPO
09.2013 - 02.2014
Punjab College
09.2009 - 07.2011
Saint Marty's Accademy
High School Diploma
08.2007 - 08.2009