Muhammad Ali Imran
Call Centre Representative
Rawalpindi, Punjab,PB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Call Center Tech
02.2023 - Current
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Front Desk Receptionist
Internship
12.2021 - 08.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Punjab Group of Colleges
Islamabad, Pakistan 04.2001 -
Skills
- Report Preparation
- Call Control
- Customer Relationship Management
- Quality Assurance
- Data Entry
- Interpersonal Skills
- Delivery Tracking
- Problem-solving skills
- Calm and Professional Under Pressure
- Microsoft Office
Timeline
Call Center Representative
Call Center Tech
02.2023 - Current
Front Desk Receptionist
Internship
12.2021 - 08.2022
High School Diploma -
Punjab Group of Colleges
04.2001 -
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