Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Muhammad Afaq

Customer Service Representative
Lahore

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Service Representative

Pluton Technologies
03.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Sales Representative

Smart Select LLC
12.2022 - 07.2023
  • Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.

Education

BBA - Business Administration

University of Central Punjab
Pakistan
04.2001 -

High School Diploma -

Punjab Group of Colleges
Pakistan
04.2001 -

Skills

    Appointment Scheduling

    Microsoft PowerPoint

    Customer Service

    Lead Generation

    Report Generation

    Consultative Sales

    Complaint resolution

    Software

    Dat

    Mirosoft Office

    Buildium

    Apfolio

    ServiceM8

    Google Calendars

    Interests

    Digital Marketing

    Google Ads

    Timeline

    Customer Service Representative

    Pluton Technologies
    03.2023 - 10.2023

    Customer Sales Representative

    Smart Select LLC
    12.2022 - 07.2023

    BBA - Business Administration

    University of Central Punjab
    04.2001 -

    High School Diploma -

    Punjab Group of Colleges
    04.2001 -
    Muhammad Afaq Customer Service Representative