Dat
Muhammad Afaq
Customer Service Representative
Lahore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Pluton Technologies
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Sales Representative
Smart Select LLC
12.2022 - 07.2023
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Education
BBA - Business Administration
University of Central Punjab
Pakistan 04.2001 -
High School Diploma -
Punjab Group of Colleges
Pakistan 04.2001 -
Skills
Software
Mirosoft Office
Buildium
Apfolio
ServiceM8
Google Calendars
Interests
Digital Marketing
Google Ads
Timeline
Customer Service Representative
Pluton Technologies
03.2023 - 10.2023
Customer Sales Representative
Smart Select LLC
12.2022 - 07.2023
BBA - Business Administration
University of Central Punjab
04.2001 -
High School Diploma -
Punjab Group of Colleges
04.2001 -
Similar Profiles
Prem DuaPrem Dua
Store Manager at Pluton Apple Authorised ResellerStore Manager at Pluton Apple Authorised Reseller
SONAM TELAWANESONAM TELAWANE
Business Intern at Pluton Biosciences Inc.Business Intern at Pluton Biosciences Inc.
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)