MUHAMMAD ADNAN KHAN
Experienced Front Office Receptionist
Dera Ismail Khan,Pakistan
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in MS Excel and MS Word, with friendly and decisive approach to resolving challenges.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Front Office Receptionist
National Club Hotel & Restaurant
Dera Ismail Khan, Pakistan
09.2020 - 09.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Managed more than 100 customers per day.
- Responded to customer requests for products, services and Hotel information.
- Collected every customer feedback and made process changes to exceed customer satisfaction goals.
- Answered more than 50 customer telephone calls per day promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
- Entered orders into MS Excel computer database system.
Front Desk Officer
Success Marketing
Islamabad, Pakistan
02.2020 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Entered customer data into Ms Excel system and updated information when customer clear their payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
Customer Service Representative
Abacus Consultant
Islamabad, Pakistan
07.2019 - 12.2019
- Greeted customers on telephonic calls to generate their complaints on Seibel software.
- Providing product and services information to customers.
- Offered new products to customers to generate sales for company.
- Activating customers packages, accounts etc.
- Directed customers to supervisors in case of any serious issues.
Education
MBA - Marketing And Hospitality
SZABIST University
Islamabad, Pakistan 01.2020 - 08.2021
BBA - Marketing
IQRA University
Islamabad, Pakistan 02.2015 - 07.2019
Skills
Multi-line phone systems
Correspondence management
Ms Excel & Ms Word
Welcoming Guest & Cash Handling
Problem-solving skills
Data Entry
Customer Service and Communication Skills
Timeline
Front Office Receptionist
National Club Hotel & Restaurant
09.2020 - 09.2021
Front Desk Officer
Success Marketing
02.2020 - 08.2020
MBA - Marketing And Hospitality
SZABIST University
01.2020 - 08.2021
Customer Service Representative
Abacus Consultant
07.2019 - 12.2019
BBA - Marketing
IQRA University
02.2015 - 07.2019