Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic
Muhammad Adil Raja

Muhammad Adil Raja

Pakistan

Summary

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Customer Care Agent

(Allied Telecom Pvt. Ltd)
2021.03 - 2023.07
  • Troubleshoot glitches and provided techniques to smooth workflow for customers.
  • Transferred customer calls to respective departments or personnel to address specific issues.
  • Arranged Calls for Feedback

Customer Care Assistant

(Silko Textile & Processing Unit (Pvt) Ltd.)
2019.02 - 2020.08
  • Prepared customer feedback reports to enable precise tracking of customer service performance.
  • Maintaining Ledger Book
  • Scheduled customer appointments and sent reminders to maintain active schedule.

Texcom Accounting Limited

(Aftab Currency)
2017.11 - 2018.10

I have working experience with the remittance business as an agent.

  • Adding New Clients and Uploading Documents
  • Creation of Beneficiary
  • Resolving Bank Issues for Receivers
  • Agent Balance Reconciling

Education

CAF - Accountancy

RISE School Of Accountancy
Pakistan
2020.09 - 2025.10

Skills

  • MS Office
  • Freelancing
  • Graphic Designing
  • Customer retention
  • Customer care
  • Digital Marketing

Additional Information

  • Sports
  • Music

Languages

English
Intermediate

Timeline

Customer Care Agent

(Allied Telecom Pvt. Ltd)
2021.03 - 2023.07

CAF - Accountancy

RISE School Of Accountancy
2020.09 - 2025.10

Customer Care Assistant

(Silko Textile & Processing Unit (Pvt) Ltd.)
2019.02 - 2020.08

Texcom Accounting Limited

(Aftab Currency)
2017.11 - 2018.10
Muhammad Adil Raja