Muhammad Abdullah Randhawa
Customer Support Executive
Lahore, Punjab
Summary
Proven track record in elevating online visibility and customer engagement for IBEX Global through innovative social media strategies and data analytics. Expert in client relationship management and project management, consistently ensuring timely deliverables. Enhanced brand reputation by adeptly handling feedback and driving user interaction with creative design work.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator
IBEX Global
12.2022 - 08.2024
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Virtual Assistant
Self-employeed
10.2020 - 11.2022
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Freelancer (Graphic Designer)
Self Employed Services
04.2018 - 10.2020
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Completed final touches for projects such as images sizes and font selection.
Education
Bachelor of Science - Telecommunications System
Bahauddin Zakariya University, Multan
Multan, Pakistan 04.2001 -
Skills
Social Media Marketing
Customer Engagement
Client Relationship Management
Social Media Strategy
Data Entry
Account Management
Data Analytics
Project Management
Complaint resolution
Timeline
Social Media Coordinator
IBEX Global
12.2022 - 08.2024
Virtual Assistant
Self-employeed
10.2020 - 11.2022
Freelancer (Graphic Designer)
Self Employed Services
04.2018 - 10.2020
Bachelor of Science - Telecommunications System
Bahauddin Zakariya University, Multan
04.2001 -