Muhammad Abdullah Bhatti
Customer Support Representative
Lahore,PB
Summary
Dynamic Senior Customer Support Representative with a proven track record at Perfect Solutions, enhancing customer satisfaction through process improvements and team mentorship. Skilled in operational efficiency and client communication, I developed training programs that boosted productivity and reduced onboarding time, driving significant service delivery enhancements.
Overview
4
4
years of professional experience
Work History
Senior Customer Support Representative
Perfect Solutions
02.2023 - Current
- Led initiatives to enhance customer satisfaction by streamlining support processes and improving response times.
- Mentored junior staff members, fostering skill development and enhancing overall team performance in customer support.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and operational efficiency.
- Developed and implemented training programs that increased team productivity and reduced onboarding time for new hires.
Customer Service Representative
Zeus Transportation
02.2022 - 02.2023
- Delivered exceptional customer support by resolving inquiries efficiently, resulting in improved client satisfaction ratings.
- Managed customer accounts and processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline service processes, enhancing operational efficiency and reducing response times.
- Trained new staff in customer service protocols, fostering a knowledgeable team focused on delivering quality support.
Education
Matriculation
The Educators
Lahore, Punjab, Pakistan 04.2001 -
Intermediate
Aspire Group of Colleges
Lahore, Punjab, Pakistan 04.2001 -
Skills
Customer support
Book Reading
I Like to read Books In My Free time mostly i like to read Self Helping books Like Rich dad poor dad , How to talk to anyone and Think and Grow Rich
Timeline
Senior Customer Support Representative
Perfect Solutions
02.2023 - Current
Customer Service Representative
Zeus Transportation
02.2022 - 02.2023
Matriculation
The Educators
04.2001 -
Intermediate
Aspire Group of Colleges
04.2001 -