Muhammad Aadil Ashfaq

• Provided technical support for 15+ software solutions, from help desk platforms to ERPs, CRMs, and app development tools, ensuring high customer satisfaction and prompt issue resolution
• Streamlined technical issue resolution by leveraging email, phone, and video conferencing, resulting in a 35% reduction in response time and improved customer satisfaction
• Identified 20+ product improvement opportunities, resulting in software enhancements that boosted customer satisfaction and retention rates by 10%
• Utilized AI-powered tools to automate routine support tasks, leading to a 25% increase in productivity.

• Reported directly to Assistant Manager Assurance), Conducted substantive testing and verification of financial data for multiple clients, including a stock count of Azgard 9 worth PKR 20 million and identified discrepancies worth PKR 1.5 million
• Participated in an 8-member team that audited Akhuwat Islamic Microfinance, ensuring reasonable assurance and reporting discrepancies
• Contributed to audit planning and risk assessment by analyzing client data and identifying potential areas of concern, while working collaboratively with senior auditors and team members to complete audit engagements within tight deadlines

Finance, Investments, Financial Institutions & Markets, Corporate Financial Reporting, Applied Taxation, Auditing, Strategic Business Management, Principles of Marketing, Business Communication, Use of New Media Technologies.