Summary
Overview
Work History
Education
Skills
Languages
Interests
Cricket
Timeline
Generic
Muhammad Zohaib

Muhammad Zohaib

IT Professional
Sialkot,Punjab

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

IT PROFESSIONAL

GNS Solutions Pvt Ltd
Sialkot, Punjab, PUNJAB
01.2018 - 02.2025
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
  • Optimized network performance through regular monitoring and maintenance.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Walked individuals through basic troubleshooting tasks.

Manager

MUHAMMAD ZOHAIB TRANSPORT LLC
12.2014 - 07.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager, Projects

Afzal Transport LLC
09.2012 - 11.2014
  • Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
  • Implemented risk management strategies to minimize potential issues and maintain project stability.
  • Streamlined project processes by implementing efficient management strategies, leading to improved overall performance.
  • Developed strong relationships with stakeholders to ensure alignment of goals and expectations.

Project Manager

AL-QASSI International KSA
JEDDAH, JD
04.2009 - 05.2012
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Education

BS (Telecommunication) - IT

Superior University
Lahore, Punjab, Pakistan
04.2001 -

Skills

Customer service focus

Languages

Urdu
Native language
English
Beginner
A1
Punjabi
Beginner
A1
Arabic
Beginner
A1

Interests

Sports

Cricket

I played Cricket at school level, College Level, University Level and Club Level.

I played Cricket from Nestle Milo Club in KSA.

I played Cricket from Legends Cricket Club in UAE.

Timeline

IT PROFESSIONAL

GNS Solutions Pvt Ltd
01.2018 - 02.2025

Manager

MUHAMMAD ZOHAIB TRANSPORT LLC
12.2014 - 07.2016

Manager, Projects

Afzal Transport LLC
09.2012 - 11.2014

Project Manager

AL-QASSI International KSA
04.2009 - 05.2012

BS (Telecommunication) - IT

Superior University
04.2001 -

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Muhammad ZohaibIT Professional