Muhammad Zeeshan Akhter
Karachi
Summary
Dynamic Senior Operation Officer with 8 years of comprehensive experience in banking operations, specialising in efficient transaction management and customer service excellence. Proven expertise in banking services, accounting software, and compliance with anti-money laundering regulations. Demonstrated ability to oversee complex banking transactions while enhancing operational efficiency and client satisfaction. Strong leadership and critical thinking skills drive the success of team initiatives and foster a culture of continuous improvement. Ready to leverage a robust skill set to contribute effectively in a challenging new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Quality Consultant
Meezan Bank
01.2025 - Current
- Performed detailed data analysis to identify trends, uncovering opportunities for further enhancements in product quality or operational efficiencies.
- Maintained up-to-date knowledge of relevant industry advancements, incorporating best practices as appropriate to ensure continued excellence in product quality.
- Conducted risk assessments to minimize potential quality issues, ensuring product safety and compliance with industry regulations.
- Performed detailed data analysis to identify trends, uncovering opportunities for further enhancements in product quality or operational efficiencies.
Senior Operation Officer
Meezan Bank Limited
11.2020 - Current
- Bank statement
- Deals in all tax certificates
- Car ijarah
- Consumer Ease Products Islamic investment certificates
- Supervised All banking transactions
- Achievements/Tasks
Operation Branch Officer
Habib Metropolitan Bank Limited
06.2020 - 10.2020
- Account Opening
- Branch Banking
- Term Deposits
- Inward clearing outward clearing Complaint handling
- Achievements/Tasks
Operation Officer
Habib Bank Limited
05.2016 - 05.2020
- Branch banking
- Cash handling
- Inward clearing outward clearing
- Pay orders
- Remittances
- RTGS
- Achievements/Tasks
Education
Bachelor's -
University of Karachi
01.2015
Skills
- Ms office
- Leadership
- Proficiency in Accounting Software
- Ability to Prepare Financial Statements
- Ability to Analyze Data
- Critical Thinking Skills
- Accounting Organizational Skills
- Time Management Skills
- Written and Verbal Communication
- Continual Learning
- Management
- Planning
Certification
- Anti-MoneyLaundering/CombatingTheFinancingof Terrorism
- Onboarding & Aspire Teller Certification (2017-05 - 2017-06)
- Account Opening (2018-08)
- Fair Treatment to Consumers (2016-09)
- Service Excellence (2018-01)
- Money Transfer (2018-01)
LANGUAGES
English Full Professional Proficiency
Urdu Native or Bilingual Proficiency
Affiliations
- Meezan Bank Limited (2020-11 - Present) Service Quality Consultant
References
Will be furnished upon request.
Timeline
Service Quality Consultant
Meezan Bank
01.2025 - Current
Senior Operation Officer
Meezan Bank Limited
11.2020 - Current
Operation Branch Officer
Habib Metropolitan Bank Limited
06.2020 - 10.2020
Operation Officer
Habib Bank Limited
05.2016 - 05.2020
Bachelor's -
University of Karachi
Similar Profiles
SUNDAS SOHAILSUNDAS SOHAIL
Operations Officer at Meezan BankOperations Officer at Meezan Bank
Aamir MahmoodAamir Mahmood
Team Leader, Sales Operations at Meezan BankTeam Leader, Sales Operations at Meezan Bank
Faisal MalikFaisal Malik
Relationship Manager at Meezan bankRelationship Manager at Meezan bank