Muhammad Zahid
Information Technology
Lahore
Summary
Friendly Help Desk Technician with a couple of years, quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. As a User Support Technician, responsible for Installing, configuring, and maintaining operating systems, new software releases, third party software systems, upgrades and patches, Installing, configuring, and maintaining the server, storage and peripheral hardware and firmware.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
User Support Analyst
Spencer
Lahore
02.2006 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Upgraded network hardware and reconfiguring existing wireless/wired network topology with appropriate settings.
- Replaced damaged components on desktop and laptops.
Stock Auditor
Orridge
London
04.2004 - 02.2006
- Stocktaking and Auditing of different brand Stores.
- Prepared working papers, reports and supporting documentation for audit findings
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports
- Enhanced audit controls by improving planning and testing processes
Education
Master of Science - Information Technology
University of East London
London 09.2001 - 07.2003
Bachelor of Commerce - Business Management
Punjab University
Lahore 04.1994 - 11.1998
Skills
Desktop support
undefinedCertification
Microsoft Certified System Engineer
Timeline
User Support Analyst
Spencer
02.2006 - Current
Stock Auditor
Orridge
04.2004 - 02.2006
Master of Science - Information Technology
University of East London
09.2001 - 07.2003
Microsoft Certified System Engineer
08-1999
Bachelor of Commerce - Business Management
Punjab University
04.1994 - 11.1998
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