Muhammad Zahid
Network Engineer
Lahore
Summary
I have achieved a Degree in BS (CS). To bring my strong sense of dedication, motivation, and responsibility to the organization, and to utilize my skills and qualifications obtain through Bachelors in computer sciences. A highly resourceful, flexible, innovative and enthusiastic individual who possesses a considerable amount of knowledge regarding IT/Networking. Mild professional background in computer networks |IT support | Technical support | Network Engineer with fast-paced environment demanding strong organizational Interpersonal skills.
Overview
2
2
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Network and Infrastructure Engineer
Genx Integrated Systems
01.2025 - Current
- Provided end-to-end network support for a U.S.-based hospital, including real-time monitoring, diagnostics, and issue resolution.
- Collaborated with a network team to ensure 24/7 uptime and security of hospital IT infrastructure.
- Assisted in troubleshooting Cerner and other EHR system connectivity and performance issues.
- Ensured HIPAA-compliant network operations, supporting both clinical and administrative systems.
- Maintained VPNs, firewalls, and LAN/WAN connectivity across hospital departments and remote access points.
- Provided support for network and infrastructure issues, minimizing downtime and ensuring business continuity.
- Managed AD (User and Group Policies).
- Monitoring and management of VMWare.
- Barracuda Email Gateway management.
- Management of Windows Exchange Server
- Provision of help desk support via phone calls, Spice Work & Manege Engine ticketing management application.
- Remote IT Support Tools (Zoho,AnyDesk,TeamViewer and RDP)
IT Support Executive
Orbit Housing & Developers Pvt Ltd
11.2023 - 12.2024
- Configuring network hardware like servers, routers, switches, Printers, Scanners, CCTV Camera's and Biometric Devices
- Install and configure wireless networking equipment
- Installing, configuring, and updating network software, as well as maintaining hardware and network devices
- Monitoring network performance and troubleshooting connectivity issues
- Deploying and updating software(windows and Linux)
- Managing servers and their operating systems and Active Directory, enforce policies
- Remote support (AnyDesk & TeamViewer)
- Firewall (Pfsense) & VPN
Technical Support Engineer (Networking)
Sybird Pvt Ltd
06.2023 - 11.2023
- Provide support on call
- Monitor Network Traffic on Network Management System (NMS)
- Online troubleshoot of FTTH based connections (OLT, ONT etc)
- Worked on OTRS ticketing system to address customers network
- Communicate effectively with customers and having technical proficiency in windows networking
- Ensuring smooth internet connectivity to client
- Network Protocols, VOIP Email
- SMTP NMS 2000, Huawei and Fiber Home
- Manage time and prioritize effectively while working multiple issues for multiple customers
- Keep all the ongoing cases documented and up to date in case management.
Education
Bachelor of Science - Computer Science
University of Okara
Okara, Punjab, Pakistan 05.2019 - 08.2023
Associate of Arts - BA
AIOU Islamabad
Islamabad, Pakistan 05.2020 - 03.2022
Intermediate - ICS
Govt Degree College
Kot Radha Kishan, Punjab, Pakistan 04.2001 -
Skills
Network Infrastructure
Cerner Software Applications
Active Directory
Windows, DHCP,DNS Servers
Network Security
Firewall (PfSense & Barracuda)
Routing & Switching
OSI & TCP/IP Models
IT Support (Hardware & Software)
Microsoft Office
Exchange Server
AWS (Cloud Computing)
Network Troubleshooting
AWS (Cloud Computing)
Interests
Learning latest technologies in IT & RHCSA (LinuxServer)
AWS Cloud Computing
Network Administration
Learning management skills
Learning Image processing
Polishing existing skills
Certification
AWS (Cloud Computing),CCNA, Servers, Microsoft Server(AD), Linux(RHCSA) Cyberwing.pk, Lahore, 05/2024, 08/2024
Timeline
Network and Infrastructure Engineer
Genx Integrated Systems
01.2025 - Current
IT Support Executive
Orbit Housing & Developers Pvt Ltd
11.2023 - 12.2024
Technical Support Engineer (Networking)
Sybird Pvt Ltd
06.2023 - 11.2023
Associate of Arts - BA
AIOU Islamabad
05.2020 - 03.2022
Bachelor of Science - Computer Science
University of Okara
05.2019 - 08.2023
Intermediate - ICS
Govt Degree College
04.2001 -