Hospitality PMS System
MUHAMMAD ZAHEER
Tourism & Hospitality
Mansehra
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Housekeeping Attendant
Hotel Flower Of Capital
08.2023 - 03.2024
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
Housekeeping Room Attendant
Khan Continental Hotel
01.2021 - 03.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Inventory Management
Alnoufoura Labanese Hotel
Housekeeping Manager
Hotel Emerald Inn
10.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
Front Desk Officer
The Sarai Hotel & Resort
08.2024 - 10.2024
- Welcoming guests: Greeting guests and providing a hospitable welcome
- Directing guests: Directing guests to the person or office they're visiting
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Matric -
Garden Public High School
Fsc - Pre Engineering
National College Of Sciences
01.2014 - 01.2016
Bs - Software Engineering
Hazara University
Skills
- Creativity
- Communication
- Friendly
- Teamwork
- Critical thinking
- Meeting deadlines
- Resilience
Software
MS OFFICE
Certification
Flower of capital Hotel
Timeline
Hotel Emerald Inn
11-2025
Flower of capital Hotel
11-2024
Housekeeping Manager
Hotel Emerald Inn
10.2024 - Current
Front Desk Officer
The Sarai Hotel & Resort
08.2024 - 10.2024
Internship certificate Hotel one
06-2024
The Sarai hotel and resort
05-2024
Housekeeping Attendant
Hotel Flower Of Capital
08.2023 - 03.2024
Housekeeping Room Attendant
Khan Continental Hotel
01.2021 - 03.2022
Fsc - Pre Engineering
National College Of Sciences
01.2014 - 01.2016
Inventory Management
Alnoufoura Labanese Hotel
Bs - Software Engineering
Hazara University
Matric -
Garden Public High School
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