Muhammad Habib
Senior Product Group Expert | Catalog Client & Ops Excellence
Multan
Summary
Dynamic and results-driven IT professional with proven expertise in IT support, project management, quality assurance, and business analysis. Skilled in managing JIRA workflows, coordinating with cross-functional teams, and ensuring timely resolution of customer product requests. Recognized for strong communication skills, attention to detail, and a commitment to continuous improvement.
Core Strengths:
- Project & Process Management: Experienced in leading projects from initiation to completion, optimizing workflows, and aligning technical solutions with business objectives.
- Technical Proficiency: Tech-savvy innovator with hands-on experience in emerging technologies, adept at identifying opportunities for improvement and implementing effective solutions.
- Collaboration & Leadership: Proven ability to guide teams, manage complex projects, and achieve strategic goals through a collaborative approach.
- Problem-Solving & Adaptability: Thrives in fast-paced environments, prioritizing tasks effectively while maintaining high standards of quality and accuracy.
Career Objective: Seeking a full-time role that leverages my technical expertise, problem-solving abilities, and leadership skills to deliver impactful solutions and contribute to organizational success.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Product Group Expert
NIQ Etilize
08.2011 - Current
- Product Group Management: Overseeing the specific product group(s) assigned to them, ensuring that all aspects of the product's lifecycle, from development to market, are managed effectively.
- Training and Mentoring: Developing training content and providing guidance to team members on product-related processes, ensuring that they are well-versed in the technical aspects and standards of the product group.
- Quality Assurance: Ensuring the quality of products within the group by identifying issues, conducting audits, and implementing quality control measures to maintain high standards.
- Process Improvement: Identifying areas for improvement in the production or classification processes and developing solutions to enhance efficiency and effectiveness.
- Automation Development: Identifying opportunities for automation within the product group processes and working on developing or implementing automated solutions to improve workflow.
- Issue Resolution: Acting as a point of contact for resolving complex issues related to the product group, including handling technical complaints, addressing customer concerns, and working on JIRA tickets related to the product group.
- Collaboration with Cross-functional Teams: Working closely with other departments such as production, quality assurance, customer support, and IT to ensure that product-related goals are met and that processes are aligned across the organization.
- Documentation: Creating and maintaining documentation for processes, training materials, and guidelines related to the product group to ensure consistency and ease of reference.
- Audit Validation and Root Cause Analysis: Performing audit validation to ensure compliance with quality standards and conducting root cause analysis to identify and address the source of defects or issues within the product group.
- Continuous Learning and Adaptation: Staying updated with industry trends, new technologies, and best practices relevant to the product group to continuously improve processes and products.
JIRA Admin
NIQ Etilize
12.2010 - 08.2011
- Verbal and Written Communication: Consistently demonstrate excellent verbal and written communication skills, effectively liaising with cross-functional teams, stakeholders, and customers.
- E-commerce Expertise: Utilize deep knowledge of the e-commerce business to manage and optimize product listings, ensuring accurate differentiation between manufacturers, brands, and vendors.
- Product Classification & Environment: Lead efforts in product classification within a fast-paced production environment, ensuring that all items are correctly categorized and aligned with company standards.
- Internet Research: Employ advanced internet searching techniques to gather accurate and relevant data for product development and customer support.
- Customer Inquiries & Concerns: Respond promptly and effectively to customer inquiries and concerns, providing clear, concise information and resolving issues related to product offerings.
- JIRA Support: Collaborate closely with Production team leads to resolve JIRA support tickets, ensuring that all issues are addressed in a timely and efficient manner.
- Customer Product Requests: Coordinate customer product requests with Production Leads, facilitating smooth communication and ensuring customer satisfaction.
- Cross-Functional Coordination: Manage all JIRAs, coordinating with cross-functional departments to guarantee timely resolutions, while maintaining a high level of organization and attention to detail.
- Flexible Work Hours: Demonstrate a commitment to flexible working hours, including off-hour availability to meet critical deadlines and support global teams.
Taxonomy Engineer
NIQ Etilize
01.2010 - 12.2010
- Designing Taxonomies: Creating structured classifications, hierarchies, and metadata schemas to categorize content or data effectively.
- Data Organization: Organizing and structuring information within a system to ensure consistency and accuracy across platforms.
- Maintaining Taxonomies: Regularly updating and refining taxonomies to reflect changes in the business environment, product lines, or industry standards.
- Collaborating with Stakeholders: Working closely with content creators, product managers, data scientists, and other stakeholders to understand their needs and ensure that the taxonomy supports business goals.
- Implementing Standards: Ensuring that taxonomies adhere to industry standards and best practices, facilitating interoperability across systems.
- Search Optimization: Enhancing search functionality by ensuring that the taxonomy is well-structured and supports efficient data retrieval.
- Metadata Management: Defining and managing metadata fields associated with the taxonomy to ensure proper tagging and categorization.
- Training and Support: Providing training and support to teams on how to use and apply the taxonomy correctly.
- Quality Assurance: Monitoring the use of taxonomy to ensure it is being applied correctly and making adjustments as necessary.
Quality Assurance Engineer
NIQ Etilize
01.2008 - 12.2009
- Inspecting Products: Checking products at various stages of production to ensure they meet quality standards and specifications.
- Identifying Defects: Detecting any defects or issues in the products and ensuring they are corrected before the product is released.
- Documenting Results: Recording inspection results and maintaining accurate records of quality checks and issues.
- Collaborating with Teams: Working closely with production, design, and management teams to address quality issues and implement improvements.
- Implementing Standards: Ensuring that quality control processes adhere to company and industry standards and regulations.
Data Processing Engineer
NIQ Etilize
01.2005 - 12.2007
- Data Collection and Ingestion: Gathering data from various sources, such as vendor, merchants, feed files and ensuring it is correctly imported / extracted into the respective products.
- Data Cleaning and Transformation: Cleaning and transforming raw data to improve its quality, accuracy, and usability, such as removing duplicates, handling missing values, and converting data formats.
- Performance Optimization: Ensuring data processing workflows are efficient, scalable, and optimized for performance to handle large datasets and complex computations.
- Data Validation and Quality Assurance: Implementing checks and validations to ensure the integrity and accuracy of processed data before it is used for analysis or reporting.
System Administrator / Support Engineer
Arena Multimedia Bag-e-Quaid
01.2004 - 12.2004
- Presentation Skills
- Trained newly introduced Data Processing Engineers and Quality Assurance Engineers on various categories and software tools used in Etilize.
- Provided training on domain categories to DPEs, QCs, IPX, TE, JIRA Admin and the Acquiring team as per company project requirements.
Education
BSc. - Science Graduate
Karachi University
01.2001
H.S.C - Pre. Eng.
Inter Board Karachi
S.S.C -
CMS Govt. Boys Secondary School. Karachi Board
Skills
Interpersonal & Leadership: Friendly, positive attitude; excellent communication; supervision and team leadership; resource and team management
Interests
Badminton
Extra Curriculum Activities
Worked part-time as a Digital Scales Technician (specializing in weight scale repair and calibration). Provided services as a Mobile Repair Technician (cell phone troubleshooting and maintenance). Possess solid knowledge of various electrical products and basic electrical work.
CAPABLE OF WORKING IN THE FOLLOWING ROLES
- IT Support Engineer
- Associate Production Manager
- Associate Project Manager
- JIRA Admin
- Delivery Manager
- Team Lead
- QAE / QA / Testing
- Business Analyst
- Content Creation / Writing
- Quality Auditor
- Data Analyst
Timeline
Product Group Expert
NIQ Etilize
08.2011 - Current
JIRA Admin
NIQ Etilize
12.2010 - 08.2011
Taxonomy Engineer
NIQ Etilize
01.2010 - 12.2010
Quality Assurance Engineer
NIQ Etilize
01.2008 - 12.2009
Data Processing Engineer
NIQ Etilize
01.2005 - 12.2007
System Administrator / Support Engineer
Arena Multimedia Bag-e-Quaid
01.2004 - 12.2004
H.S.C - Pre. Eng.
Inter Board Karachi
BSc. - Science Graduate
Karachi University
S.S.C -
CMS Govt. Boys Secondary School. Karachi Board