MUHAMMAD WALEED KHALID PADHANA
Riyadh
Summary
Detail-oriented professional experienced in supervision and front office operations. Specializes in team management, customer service, call handling, and maintaining efficient daily operations. Recognized for strong communication, problem-solving, and multitasking skills, delivering high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Supervisor
MANSOORI LOGISTICS
01.2024 - 01.2026
- Led team to enhance collaboration and ensure timely task completion.
- Assigned tasks to team members, optimizing based on individual skills and current workload.
- Staff Training & Development
- Performance Monitoring
- Shift Management
- Workload Planning
- Managed employee attendance records and created work schedules.
- Maintained accurate records of transactions and activities to support operational efficiency.
- Inventory Management
- Monitored product quality to meet company standards.
- Worked in logistics to streamline operations in Saudi Arabia.
Front Office
SANTA GRAND 5 STAR HOTEL
Kuala Lumpur
01.2022 - 01.2024
- Delivered exceptional customer service, contributing to positive guest experiences
- Coordinated front desk operations, facilitating efficient guest arrivals and departures
- Responded to incoming calls with professionalism, ensuring timely assistance for guests
- Guest Check-in/Check-out
- Reservation Management
- Maintained accurate records and organized filing systems for efficient access
- Processed cash transactions accurately and efficiently during guest check-out
- Managed email correspondence to facilitate timely communication with guests
- 5 Star Hotel in Kuala Lumpur, Malaysia
Assistant Manager of Sales
Property inn estate & builders
Faisalabad
01.2020 - 01.2022
- Developed sales strategies for property management and real estate services, enhancing market positioning.
- Coordinated client meetings to align on property options and streamline sales processes.
- Managed client relationships to ensure satisfaction and repeat business.
- Conducted regular meetings with the sales team to review goals and objectives.
- Generated weekly, monthly, and quarterly reports for upper management to inform strategic decisions.
- Resolved escalated customer issues quickly and efficiently.
Sales and Marketing Officer
Mayfair company (Asian foods )
Faisalabad
01.2019 - 01.2020
- Developed and implemented effective sales strategies to increase customer base and profitability.
- Developed targeted marketing strategies that increased awareness of Asian food products.
- Coordinated promotional events that engaged customers and strengthened brand visibility.
- Collaborated with sales team to align marketing efforts with sales goals.
- Trained junior staff on sales techniques and product knowledge, enhancing team capability.
Education
Matriculation -
BISE Faisalabad
The Educators01-2019
FSE Pre Engineering -
Students Inn College
Faisalabad01-2021
Diploma - Hotel Management and Tourism
Spectrum University
Kuala Lumpur, Malaysia01-2025
Skills
- Sales Strategy
- Digital Marketing
- Market Analysis
- Lead Generation
- Customer Engagement
- Customer Service
- Project Management
- Sales Reporting
- Record Keeping & Filing
- Computer Literacy (MS Office)
- Hotel Management Software
- Critical Thinking
- Effective Communication
- Teamwork
- Time Management
- Leadership
- Sales Reporting
- Email management
Languages
- Urdu
- Arabic
- Punjabi
- English
Timeline
Supervisor
MANSOORI LOGISTICS
01.2024 - 01.2026
Front Office
SANTA GRAND 5 STAR HOTEL
01.2022 - 01.2024
Assistant Manager of Sales
Property inn estate & builders
01.2020 - 01.2022
Sales and Marketing Officer
Mayfair company (Asian foods )
01.2019 - 01.2020
Matriculation -
BISE Faisalabad
FSE Pre Engineering -
Students Inn College
Diploma - Hotel Management and Tourism
Spectrum University