MUHAMMAD USMAN SHAFI

Well-qualified and result-oriented Banking Professional with over 18 years of successful experience in position of increasing responsibility and duties. Top performer with track record of consistently meeting and exceeding operational goals/controls and customer expectations. Team player with polished communication skills, verbal, written, interpersonal, presentation and report writing.

• Responsible for overall control and supervision of all branch activities/ operations, customer services, budget management, compliance, control and people issues.
• Accept and hold direct reports accountable for maintaining and growing current relationships and business volume.
• Deployment of adequately skilled staff in line with required capacity plan.
• Implementation of laid down procedural check at assigned branches as scheduled, identifying, reporting and addressing non-compliance.
• Conducting regular skill gap analysis for all customer services staff, accurately identifying the evolving training needs and facilitation provisioning of required training.
• Close working relationship with the District Sales Manager to understand evolving service needs and adjust branch services delivery in a proactive manner.
• Explore ways and means to establish/refine tactics for conducting regular service level review, branch business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels.
• Optimizing staffing within the district to meet or exceed service level and continuously improving productivity.
• Adherence to Bank and State Bank Regulation.
• Participate and manage district budget associated with service delivery.
• Implementation of security policies in the branches.
• Meeting with BOMs to discuss possible improvement in customer services.
• Accurate, timely and justified performance evaluation of all operation staff.
• Surprise checking of branches in the light of Bank and SBP regulations and to verify the SOD/EOD Check List.
• Staff grooming and training on operational controls and implementation of regulatory compliance as defined by Bank and SBP.
• Timely completion of Major and Minor Renovation works with proper quality standards.
• Internal Inquiries (Assigned by ERD)

• ID Number: 35202-2407590-3
• Date of Birth: 07/08/81