Muhammad Usman
ServiceNow Administrator & Developer
Lahore, Punjab,PB
Summary
Highly motivated and results-oriented ServiceNow Developer with 2.5 years of experience in automating IT processes, upgrading legacy systems, and ensuring data integrity. Proven ability to deliver tailored ServiceNow solutions that maximize user satisfaction while adhering to Agile methodologies and code quality standards. Skilled in effective requirement gathering to understand business needs and translate them into functional solutions. Proficient in developing custom applications, utilizing UI Policies, Client Scripts, Business Rules, and managing ITOM Discovery (MID Server configuration and schedule management).
Overview
2
2
years of professional experience
2
2
Languages
Work History
ServiceNow Administrator & Developer
Rt Tech
03.2023 - Current
- Leveraged advanced GlideScripting to automate key IT processes within modules like Incident and Change Management, resulting in quantifiable time savings and increased operational efficiency.
- Spearheaded the upgrade of legacy systems to modern ServiceNow platforms, utilizing OOB features and developing custom solutions with UI Policies, Client Scripts, and Business Rules to align with evolving business needs.
- Developed and executed comprehensive test plans throughout the SDLC, ensuring minimal disruption and data integrity during critical ServiceNow system migrations.
- Enhanced data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
- Maximized user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
- Ensured seamless integration of third-party systems with ServiceNow by building APIs and web services connectors.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Actively participated in Agile/Scrum teams, adhering to code quality standards through peer reviews and contributing to the development of high-performing and maintainable ServiceNow solutions.
- Successfully installed and configured ServiceNow MID Servers across diverse network environments, ensuring secure and reliable communication for Discovery operations.
- Collaborated with stakeholders from various IT departments to define and implement effective strategies for ITSM processes within the ServiceNow platform.
- Proficient in creating and managing Discovery Schedules within ServiceNow, tailoring them to specific network segments and CI types for efficient and comprehensive data collection.
- Implemented Discovery Schedules utilizing various scan types and credentials to effectively identify and classify IT infrastructure and applications within ServiceNow.
ServiceNow Intern
Rt Tech
01.2023 - 03.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Information Technology - Information Technology
Virtual University of Pakistan
Lahore 04.2001 -
Skills
ServiceNow platform customization
SLA management
Service catalog oversight
Configuration of access control lists
Incident response management
Agile project management
Role-based permissions oversight
Process optimization
Requirements analysis
IT service optimization
Management of IT operations
Software release management
Single sign-on setup
User interface development
MID Server management
Effective management of discovery schedules
Accomplishments
- Sustained contributions over 16 months to the ActioNet project, focusing on the continuous improvement and support of critical ITSM processes.
- Actively involved in the TIH project for 8 months, playing a key role in the implementation and ongoing management of ITOM processes, particularly in leveraging ServiceNow Discovery for enhanced IT infrastructure visibility.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteLanguages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Timeline
ServiceNow Administrator & Developer
Rt Tech
03.2023 - Current
ServiceNow Intern
Rt Tech
01.2023 - 03.2023
Bachelor of Information Technology - Information Technology
Virtual University of Pakistan
04.2001 -