Muhammad Usman

ServiceNow Administrator & Developer

Rt Tech

03.2023 - Current

Leveraged advanced GlideScripting to automate key IT processes within modules like Incident and Change Management, resulting in quantifiable time savings and increased operational efficiency.
Spearheaded the upgrade of legacy systems to modern ServiceNow platforms, utilizing OOB features and developing custom solutions with UI Policies, Client Scripts, and Business Rules to align with evolving business needs.
Developed and executed comprehensive test plans throughout the SDLC, ensuring minimal disruption and data integrity during critical ServiceNow system migrations.
Enhanced data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
Maximized user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
Ensured seamless integration of third-party systems with ServiceNow by building APIs and web services connectors.
Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
Actively participated in Agile/Scrum teams, adhering to code quality standards through peer reviews and contributing to the development of high-performing and maintainable ServiceNow solutions.
Successfully installed and configured ServiceNow MID Servers across diverse network environments, ensuring secure and reliable communication for Discovery operations.
Collaborated with stakeholders from various IT departments to define and implement effective strategies for ITSM processes within the ServiceNow platform.
Proficient in creating and managing Discovery Schedules within ServiceNow, tailoring them to specific network segments and CI types for efficient and comprehensive data collection.
Implemented Discovery Schedules utilizing various scan types and credentials to effectively identify and classify IT infrastructure and applications within ServiceNow.