MUHAMMAD USMAN
Lahore
Summary
Adept at transforming customer interactions into memorable experiences, I excelled at IBEX by surpassing sales goals and leveraging my expertise in CRM software and customer service excellence. My tenure as a Senior Graphic Artist showcased my creativity and leadership, significantly enhancing project outcomes through innovative design and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
IBEX
Lahore
08.2022 - Current
- Conferred with customers by telephone or in-person to provide information about products or services and take orders.
- Surpassed sales goals through theimplementation of successful marketing strategies.
- Documented all conversations with customers in CRM software according to company standards.
- Generated reports on customer inquiries and complaints for management review.
Senior Graphic Artist
Synergy MSP
Lahore
01.2020 - 01.2024
- Produced projects for advertising and informational purposes.
- Conferred with clients to determine requirements and layout designs.
- Ensured compliance with copyright laws when using stock images or photographs in artwork.
- Worked closely with other departments on design projects from conception through completion.
Senior Textile Graphic Artist and Illustrator
Towel Specialties
Lahore
01.2020 - 01.2024
- Edited existing graphics to improve the overall look of a project or advertisement.
- Worked closely with copywriters to create compelling visuals that convey messages effectively.
- Optimized assigned designs according to customer specifications.
- Adapted other designers' concepts for commercial market.
- Maintained records of all samples created during the design process in order to track progress and identify areas needing improvement.
- Directed and coordinated team involved in drawing and constructing examples of finished products.
- Collaborated with other designers to ensure product consistency across different lines.
- Communicated regularly with overseas mills to devise lead time-reducing measures that decreased speed to market.
Education
High School Diploma -
Roots International Collage
Lahore01-2024
Intermediate -
KIPS
01.2023
MATRIC
KIPS
Lahore, Pakistan01-2021
Skills
- Management Skills
- Creativity
- Graphics
- Illustrations
- Critical Thinking
- Leadership
- Customer Support
- TECH Support
- Towel Specialties
- Design Process
- Project Management
- CRM software
- Appointment scheduling
- Team collaboration
- Technical troubleshooting
- Customer service excellence
- Problem-solving
- Analytical thinking
- Customer response
- Conflict resolution
- Workflow management
- Empathy and patience
- Decision-making
- Email communication
- Complaint handling
- Ticket management
- Time management
- Multitasking and organization
- Social media support
- Email management
- Verbal and written communication
- Help desk support
- Stress management
Languages
- English, Fluent
- Urdu, Basic
- Punjabi, Basic
Languages
Urdu
First Language
Timeline
Customer Support Specialist
IBEX
08.2022 - Current
Senior Graphic Artist
Synergy MSP
01.2020 - 01.2024
Senior Textile Graphic Artist and Illustrator
Towel Specialties
01.2020 - 01.2024
High School Diploma -
Roots International Collage
Intermediate -
KIPS
MATRIC
KIPS
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