MUHAMMAD USMAN
Rawalpindi
Summary
Dependable candidate adept at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy and a focus on continual learning for success and advancements.
Overview
2
2
years of professional experience
Work History
Internship Officer, Banking Operations & Relationship Management
United Bank Limited, UBL
Rawalpindi, Punjab
07.2023 - 08.2023
- Developed expertise in banking operations, including relationship management, CSR, cash financing, and cheque clearings
- Improved analytical and communication skills through involvement in financial procedures.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
Customer Service Representative
West Crew
Rawalpindi, Punjab
08.2022 - 10.2022
- Provided exceptional customer support, resolving inquiries and ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Business Development Researcher
X40 Marketing
Rawalpindi, Punjab
11.2021 - 12.2021
- Conducted in-depth research on potential clients and their profiles via platforms like LinkedIn to identify business opportunities and support sales initiatives, enhancing my skills in market research and lead generation.
- Assisted the sales and marketing teams by providing them with verified contact details for outreach.
- Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
- Reduced errors in data entry tasks by consistently proofreading information before submission.
- Efficiently managed time to balance data collection tasks with accuracy requirements
Education
BBA - Business Administration And Management
Arid Agriculture University
Rawalpindi, Punjab, Pakistan07.2024
Intermediate - Engineering (Pre-Engineering)
Askaria Group of Colleges
Rawalpindi, Punjab, Pakistan07.2020
Matriculation - Science
Amaranth Secondary School
Rawalpindi, Punjab, Pakistan07.2018
Skills
- Management Skills
- Finance
- Digital Marketing
- Negotiated
- Optimized
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Project Management
Languages
English
Urdu
Timeline
Internship Officer, Banking Operations & Relationship Management
United Bank Limited, UBL
07.2023 - 08.2023
Customer Service Representative
West Crew
08.2022 - 10.2022
Business Development Researcher
X40 Marketing
11.2021 - 12.2021
BBA - Business Administration And Management
Arid Agriculture University
Intermediate - Engineering (Pre-Engineering)
Askaria Group of Colleges
Matriculation - Science
Amaranth Secondary School