MUHAMMAD USMAN
Banker
Rangpura Sialkot, Punjab
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Summit Bank Limited
Sialkot
02.2023 - Current
- Educated customers about available services, products and bank resources.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established and accurately prepared customers accounts to complete new purchases.
- Communicated with clients regarding account services, statements, and balances.
- Answered constant flow of customer calls with minimal wait times.
Branch Service Officer
United Bank Limited
Sialkot
08.2019 - 02.2023
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Education
BBA - Human Resources Management
University Of Gujrat
Sialkot 11.2014 - 10.2018
Intermediate In Commerce - Commerce
Government Murray College
Sialkot 09.2012 - 09.2014
Matriculation - Computer Science
Allama Iqbal Public High School
Sialkot 07.2010 - 07.2012
Skills
Operations management
Account management
Sales expertise
Complaint resolution
Creative problem solving
Report preparation
Timeline
Customer Service Officer
Summit Bank Limited
02.2023 - Current
Branch Service Officer
United Bank Limited
08.2019 - 02.2023
BBA - Human Resources Management
University Of Gujrat
11.2014 - 10.2018
Intermediate In Commerce - Commerce
Government Murray College
09.2012 - 09.2014
Matriculation - Computer Science
Allama Iqbal Public High School
07.2010 - 07.2012