Microsoft Excel, PowerPoint and Freshdesk
Muhammad Usama
Marketing Manager/Assistant Accountant/Customer Care Representative.
Sialkot,Punjab
Summary
I am a result oriented professional.I have developed organizational, management and leadership skills in every aspect of role.I have been praised by my co-workers and management staff.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Marketing Manager
AD Line Communication
Sialkot, Punjab
07.2022 - 05.2023
- Development of new promotional campaign.
- Problem Solving and Creativity
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Researched developing trends to stay updated with new ideas and marketing practices.
Assistant Accountant
AD Line Communication
Sialkot, Punjab
09.2021 - 06.2022
- Credit Control, Account Reconciliation and Record Management
- Reviewed general ledger entries and assessed accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Analyzed and verified employee expense reports for accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Customer Care Representative
SwiftTech BPO
Lahore, Punjab
05.2019 - 04.2020
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Education
Bachelor Of Business Administration - Marketing
University of Punab
Lahore 02.2016 - 08.2020
High School - Engineering (Pre-Engineering)
Garrison Cadet College Kohat
Kohat 01.2010 - 04.2015
Skills
Communication Skills,Project Co-ordinator,Customer Service
Certification
Been awarded certificate of Participation in “International Kangroo Mathematics Contest” (IKMC)
Software
Timeline
Marketing Manager
AD Line Communication
07.2022 - 05.2023
Assistant Accountant
AD Line Communication
09.2021 - 06.2022
Customer Care Representative
SwiftTech BPO
05.2019 - 04.2020
Been Awarded “Para Gliding Certificate” at Army School of Physical Training.
08-2017
Bachelor Of Business Administration - Marketing
University of Punab
02.2016 - 08.2020
Been awarded certificate of Participation in “International Kangroo Mathematics Contest” (IKMC)
06-2013
High School - Engineering (Pre-Engineering)
Garrison Cadet College Kohat
01.2010 - 04.2015
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