Microsoft Excel, PowerPoint and Freshdesk
Muhammad Usama
Marketing Manager/Assistant Accountant/Customer Care Representative.
Sialkot,Punjab
Summary
I am a result oriented professional.I have developed organizational, management and leadership skills in every aspect of role.I have been praised by my co-workers and management staff.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Marketing Manager
AD Line Communication
Sialkot, Punjab
07.2022 - 05.2023
- Development of new promotional campaign.
- Problem Solving and Creativity
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Researched developing trends to stay updated with new ideas and marketing practices.
Assistant Accountant
AD Line Communication
Sialkot, Punjab
09.2021 - 06.2022
- Credit Control, Account Reconciliation and Record Management
- Reviewed general ledger entries and assessed accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Analyzed and verified employee expense reports for accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Customer Care Representative
SwiftTech BPO
Lahore, Punjab
05.2019 - 04.2020
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Education
Bachelor Of Business Administration - Marketing
University of Punab
Lahore 02.2016 - 08.2020
High School - Engineering (Pre-Engineering)
Garrison Cadet College Kohat
Kohat 01.2010 - 04.2015
Skills
Communication Skills,Project Co-ordinator,Customer Service
Project Management
Marketing the Surgical instruments at “Farhat Traders” by Standardization and Promotion
Certification
Been awarded certificate of Participation in “International Kangroo Mathematics Contest” (IKMC)
Software
Timeline
Marketing Manager
AD Line Communication
07.2022 - 05.2023
Assistant Accountant
AD Line Communication
09.2021 - 06.2022
Customer Care Representative
SwiftTech BPO
05.2019 - 04.2020
Been Awarded “Para Gliding Certificate” at Army School of Physical Training.
08-2017
Bachelor Of Business Administration - Marketing
University of Punab
02.2016 - 08.2020
Been awarded certificate of Participation in “International Kangroo Mathematics Contest” (IKMC)
06-2013
High School - Engineering (Pre-Engineering)
Garrison Cadet College Kohat
01.2010 - 04.2015