MUHAMMAD UMER GUL
Administrative & Customer Service
Islamabad
Summary
Experienced and adaptable professional with a strong background in administration, digital marketing, and data management. Currently working in the Press Information Department (PID) since 2015. Skilled in Shopify product research, Meta ads management, team supervision, and Excel-based data handling. Known for a sharp mindset, reliability, and multitasking across diverse roles.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Lower Division Clerk (LDC)
Press Information Department (PID)
01.2015 - Current
- Worked in different branches managing CML cases, Advertisement basis, clipping base, noting/drafting.
- A government office involved in public information and administration.
- A government office involved in public information and administration.
Social Media Marketer/ Product Researcher
Grow More Vision
08.2023 - 03.2024
- Conducted in-depth product research for Shopify stores, identifying trending and high-converting products based on market demand and competitor analysis.
- Managed Meta (Facebook & Instagram) ads, including audience targeting, ad creation, A/B testing, and performance analysis.
- Successfully scaled ad campaigns, optimized for conversions, and maintained cost-effective budgets.
Customer Service Officer
Zong CMPak
02.2020 - 08.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Supervisor
Grey Box Communication
06.2017 - 11.2019
- Developed and implemented effective social media strategies to boost online presence and engagement.
- Conducted thorough market research to identify and analyze product trends, contributing to informed business decisions.
Education
Bachelor of Business Administration - Business Administration
National University of Modern Languages (NUML)
Islamabad01.2024
Bachelor of Commerce - B.Com
Allama Iqbal University
Islamabad01.2022
Skills
- Effective communication skills
- Problem solving and critical thinking
- Time management
- Multi-tasking
- Teamwork and collaboration
- Positive attitude
- Public relations
- Proficient in Microsoft Office (Word, Excel, and Outlook)
Interests
Digital Marketing & E-commerce Trends, Data Analysis & Excel Automation, Leadership & Team Development, Continuous Learning & Skill Development, Regular football player — enjoy team dynamics and staying active
Timeline
Social Media Marketer/ Product Researcher
Grow More Vision
08.2023 - 03.2024
Customer Service Officer
Zong CMPak
02.2020 - 08.2022
Supervisor
Grey Box Communication
06.2017 - 11.2019
Lower Division Clerk (LDC)
Press Information Department (PID)
01.2015 - Current
Bachelor of Commerce - B.Com
Allama Iqbal University
Bachelor of Business Administration - Business Administration
National University of Modern Languages (NUML)